| Posted By: HostXNow on February 25, 2019, 8:07 pm |
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Just installed Softaculous on OpenVZ VPS for a customer and when they goto Softaculous within cPanel they get
Quote Incorrect binary permission Child failed to make LIVEAPI connection to cPanel. ----------------------- Fastest Hosting | Backup Storage | Web Hosting Forum |
| Posted By: Brijesh on February 27, 2019, 7:10 am | Post: 1 |
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Hi,
Please execute the following commands to fix this issue : Code chown root:root /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/bin/soft
chmod 4555 /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/bin/soft Let us know if you still face the issue. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
| Posted By: Floffy on February 18, 2020, 10:06 am | Post: 2 |
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We are seeing this daily on both new and old servers.
We have tried all of these: mkdir /var/softtmp chmod 0777 /var/softtmp chown root:root /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/bin/soft chmod 4555 /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/bin/soft Install it again: wget -N http://files.softaculous.com/install.sh chmod 755 install.sh ./install.sh I'm checking cPanel error log and see this: Code PHP Warning: touch(): Unable to create file /home/username/.softaculous/sess/a986085277e107b8ab0ecc5b90b40599 because Permission denied in /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/index.live.php on line 98
PHP Warning: chmod(): Permission denied in /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/index.live.php on line 99 PHP Warning: fopen(/home/username/.softaculous/sess/a986085277e107b8ab0ecc5b90b40599): failed to open stream: Permission denied in /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/index.live.php on line 101 [2020-02-18 11:03:33 +0100] die [Internal Death while parsing [live php] 632491] Child failed to make LIVEAPI connection to cPanel from: ./frontend/paper_lantern/softaculous/index.live.php. at cpanel.pl line 4381. at cpanel.pl line 4381. cpanel::cpanel::setup_external_engine() called at cpanel.pl line 883 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/softaculous/index.live.php") called at cpanel.pl line 321 Child failed to make LIVEAPI connection to cPanel from: ./frontend/paper_lantern/softaculous/index.live.php. at cpanel.pl line 4381. [2020-02-18 11:03:33 +0100] warn [cpaneld] The subprocess (cpanel (cpanel)) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x222d800)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x222d800), "subprocess_name", "cpanel (cpanel)", "subprocess_read_handle", GLOB(0x222dd98), "subprocess_write_handle", GLOB(0x25f7ee8), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7293 cpanel::cpsrvd::cpHandler("app", "cpanel", "document", "./frontend/paper_lantern/softaculous/index.live.php") called at cpsrvd.pl line 2768 cpanel::cpsrvd::dodoc_cpaneld() called at cpsrvd.pl line 1970 cpanel::cpsrvd::dodoc(HASH(0x13a07c0)) called at cpsrvd.pl line 1717 cpanel::cpsrvd::handle_one_connection(5) called at cpsrvd.pl line 1097 cpanel::cpsrvd::script() called at cpsrvd.pl line 425 Is there any solution that will work and fix this? |
| Posted By: Floffy on February 18, 2020, 10:30 am | Post: 4 |
| A reinstall of Softaculous did the trick this time. |
| Posted By: Brijesh on February 18, 2020, 10:32 am | Post: 5 |
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Hi,
Please check if the .softaculous folder is owned by the correct user. It could be possible if this folder is moved from another server by root it could be owned by root and the user might not be able to open the folder to write. Also if you can open a support ticket with us with the login details of one of the servers where you face the issue so that we can check this and find the exact cause of the issue : https://softaculous.deskuss.com/ ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
| Posted By: Brijesh on February 18, 2020, 10:33 am | Post: 6 |
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Quote From : Floffy February 18, 2020, 10:30 am A reinstall of Softaculous did the trick this time. If you have any server where you are still facing the issue please open a support ticket so that we can find the exact cause of the issue. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
| Posted By: Brijesh on February 18, 2020, 10:48 am | Post: 8 |
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Once we receive access to the server with the error we will debug and find the exact cause of the issue.
----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |