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 Script error: the ionCube Loader for PHP needs to be installed. (14 Replies, Read 7813 times)
MarkZA
Group: Member
Post Group: Newbie
Posts: 3
Status:
This message is now appearing on existing cPanel server installations that was working fine.
ioncube is enabled all on PHP versions as well as ticket in tweak settings.
This has happened on 2 of our cPanel servers this morning so far.
Any ideas?
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
nettigritty
Group: NOC
Post Group: Newbie
Posts: 1
Status:
Run the softaculous cron. It will show you which file is needed. Example:

Code
/usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php

Failed loading /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so:  /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so: cannot open shared object file: No such file or directory

Script error: the ionCube Loader for PHP needs to be installed.

The ionCube Loader is the industry standard PHP extension for running protected PHP code,
and can usually be added easily to a PHP installation.

For Loaders please visit:

https://get-loader.ioncube.com

For an instructional video please see:

http://ioncu.be/LV


To fix it, place ioncube_loader_lin_8.3.so in /usr/local/cpanel/3rdparty/php/unversioned/ioncube from https://www.ioncube.com/loaders.php Linux (64 bits)

chmod 755 the file and run the cron again. Softaculous should load now.

Edited by nettigritty : July 11, 2024, 10:41 am
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
mwebcpanel
Group: NOC
Post Group: Newbie
Posts: 1
Status:
We am having the same problem on all our cpanel servers.

# /usr/local/cpanel/3rdparty/bin/php --version
Failed loading /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so:  /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so: cannot open shared object file: No such file or directory
PHP 8.3.8 (cli) (built: Jun 11 2024 12:00:31) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.3.8, Copyright (c) Zend Technologies
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
denialhost
Group: NOC
Post Group: Newbie
Posts: 1
Status:
cPanel Changelog:
120.0.12


2024-07-02
  • Fixed case CPANEL-45649: Switch to cpanel-php83 for use in whm and cpanel interfaces.

The problem is that cPanel has not added official support for ioncube on php 8.3 :/
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5727
Status:
Hi,

This is due to a bug in cPanel latest version (v120.0.12) where they have not included ionCube in 3rd party PHP.
/usr/local/cpanel/3rdparty/bin/php -v

Workaround is to download the ionCube loaders using this simple command :
Code
wget -O /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so https://files.virtualizor.com/ioncube/64/ioncube_loader_lin_8.3.so


More details :
https://www.softaculous.com/blog/softaculous-not-working-on-cpanel-v120-0-12/ 

We would recommend you to please open a bug report with cPanel team so they can fix the issue on their side.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
khkzulox
Group: NOC
Post Group: Newbie
Posts: 3
Status:
I have this same error on all my servers when entering softaculous, is there a solution for this?
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5727
Status:
Hi,

As mentioned in my previous post please execute the following command :
Code
wget -O /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so https://files.virtualizor.com/ioncube/64/ioncube_loader_lin_8.3.so


Edited by Brijesh : July 11, 2024, 12:22 pm

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
orion25
Group: Member
Post Group: Newbie
Posts: 4
Status:
I am also having the same problem.

Code
Failed loading /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so:  /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so: cannot open shared object file: No such file or directory
Failed loading /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so:  /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so: cannot open shared object file: No such file or directory
[2024-07-11 13:15:26 +0000] die [Internal Death while parsing [live php] 48310] Child failed to make LIVEAPI connection to cPanel from: ./frontend/jupiter/softaculous/index.live.php. at cpanel.pl line 4526.
at cpanel.pl line 4526.
        cpanel::cpanel::setup_external_engine() called at cpanel.pl line 887
        cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/softaculous/index.live.php") called at cpanel.pl line 324


Child failed to make LIVEAPI connection to cPanel from: ./frontend/jupiter/softaculous/index.live.php. at cpanel.pl line 4526.
[2024-07-11 13:15:26 +0000] warn [cpaneld] The subprocess (cpanel (cpanel)) exited with an error (ID 616711717638285): The subprocess reported error number 10 when it ended.
Failed loading /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so:  /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so: cannot open shared object file: No such file or directory
Failed loading /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so:  /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so: cannot open shared object file: No such file or directory
[2024-07-11 13:15:32 +0000] die [Internal Death while parsing [live php] 48389] Child failed to make LIVEAPI connection to cPanel from: ./frontend/jupiter/softaculous/index.live.php. at cpanel.pl line 4526.
at cpanel.pl line 4526.
        cpanel::cpanel::setup_external_engine() called at cpanel.pl line 887
        cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/softaculous/index.live.php") called at cpanel.pl line 324


Child failed to make LIVEAPI connection to cPanel from: ./frontend/jupiter/softaculous/index.live.php. at cpanel.pl line 4526.
[2024-07-11 13:15:32 +0000] warn [cpaneld] The subprocess (cpanel (cpanel)) exited with an error (ID 478262198464112): The subprocess reported error number 10 when it ended.




IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
vincentg
Group: Member
Post Group: Newbie
Posts: 1
Status:
The solution provided above worked for me. I just hope the panel update (that will be designed to correct this) doesn't cause issues with this fix.

"wget -O /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so https://files.virtualizor.com/ioncube/64/ioncube_loader_lin_8.3.so"

IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
orion25
Group: Member
Post Group: Newbie
Posts: 4
Status:
The command provided works and no more errors.
Code
wget -O /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so https://files.virtualizor.com/ioncube/64/ioncube_loader_lin_8.3.so


Edited by Moderator : July 12, 2024, 10:01 am
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
usl.website
Group: Member
Post Group: Newbie
Posts: 1
Status:
Thank You Sir!

Quote From : Brijesh July 11, 2024, 11:31 am
Hi,

This is due to a bug in cPanel latest version (v120.0.12) where they have not included ionCube in 3rd party PHP.
/usr/local/cpanel/3rdparty/bin/php -v

Workaround is to download the ionCube loaders using this simple command :
Code
wget -O /usr/local/cpanel/3rdparty/php/unversioned/ioncube/ioncube_loader_lin_8.3.so https://files.virtualizor.com/ioncube/64/ioncube_loader_lin_8.3.so


More details :
https://www.softaculous.com/blog/softaculous-not-working-on-cpanel-v120-0-12/ 

We would recommend you to please open a bug report with cPanel team so they can fix the issue on their side.
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
epadicom
Group: Member
Post Group: Newbie
Posts: 16
Status:
Its works on my servers.

Thank you @Brijesh for your advise, the ionCube issue on PHP 8.3.x has been solved now.

Regards

-----------------------
e-Padi.com hosting murah Indonesia

VPS Murah Indonesia, Register Domain, Dedicated Server Indonesia
Mobile/WhatsApp: +62811682661
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5727
Status:
This issue has been resolved in cPanel v120.0.14 update.

If you still face the issue please open a support ticket with us.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
Khalequzzaman
Group: Member
Post Group: Newbie
Posts: 2
Status:
In cPanel version 11.120.0.14, the Softaculous options are not functioning correctly and are displaying a blank (white) page.
IP: --   

Script error: the ionCube Loader for PHP needs to be installed.
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5727
Status:
Hi,

Can you please disable ioncube and save and then enable it again and save and check ?

Here is the guide on how to enable/disable ioncube in cPanel :
https://www.softaculous.com/docs/admin/enable-ioncube-cpanel/

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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