Softaculous


Topic : Clone problems


Posted By: Yaa13 on June 10, 2018, 3:29 pm
Hi, I'm trying to clone a Wordpress multisite installation to an add-on domain on the same server.

The clone process completes but gives "Error establishing database connection" message

Any idea what's going wrong?

Posted By: Brijesh on June 11, 2018, 11:16 am | Post: 1
Hi,

Can you please check if the wp-config.php of the source installation has write permissions ?

Please try to apply writeable permissions i.e. 0644 to the source installation wp-config.php and then check if you still face the issue.

In case you still face the issue please open a support ticket with us so that we can check this for you :
https://www.softaculous.com/support/

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Posted By: ss486 on December 5, 2018, 9:44 pm | Post: 2
I just noticed the same issue with Drupal (8.6.2). When I clone, I get the following error on the new site's home page:
https://snag.gy/CbloFA.jpg
If I manually copy files and Db then everything works fine. I tried this on atleast 5 different sites and each one gave the same error.
https://snag.gy/CbloFA.jpg
https://snag.gy/CbloFA.jpg
https://snag.gy/CbloFA.jpg

Posted By: Brijesh on December 6, 2018, 1:49 pm | Post: 3
Hi,

We are unable to access the screenshot link you provided.

Can you please post what error message you see ?

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Posted By: ss486 on December 10, 2018, 8:35 pm | Post: 4
Quote From : Brijesh December 6, 2018, 1:49 pm
Hi,

We are unable to access the screenshot link you provided.

Can you please post what error message you see ?

Here is the error message: https://snag.gy/CbloFA.jpg

Posted By: Brijesh on December 12, 2018, 8:54 am | Post: 5
Hi,

We have just released Softaculous 5.1.3 which includes a fix for this issue.

Your server should be auto updated to 5.1.3 within 24 hours.

Please test Clone after upgrade and let us know if you still face the issue.

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