Softaculous

Topic : Cannot access List VPS Page and clients getting error Not connected. Please try again.

Page 1 of 2

Posted By: snthostings on June 25, 2016, 4:31 pm

Hello,

Am unable to access List VPS Page,

It just doesnt load, from clients end, it says Not connected. Please try again.

How to fix it?

Posted By: mrfarshay on June 25, 2016, 5:27 pm | Post: 1

I'm getting the same error, has anyone got a solution for this

Posted By: snthostings on June 25, 2016, 5:30 pm | Post: 2

Quote From : mrfarshay June 25, 2016, 5:27 pm

I'm getting the same error, has anyone got a solution for this

Since when are you facing it?

Posted By: mrfarshay on June 25, 2016, 5:34 pm | Post: 3

It just started happening from today, i logged in say 5 hours ago successfully but when i tried about 30 minutes ago i was facing the Not Connected problem

Posted By: snthostings on June 25, 2016, 5:35 pm | Post: 4

Quote From : mrfarshay June 25, 2016, 5:34 pm

It just started happening from today, i logged in say 5 hours ago successfully but when i tried about 30 minutes ago i was facing the Not Connected problem

Same here, cannot connect via Admin Panel too, can access whole panel, except Listing VPS Page.

Posted By: mrfarshay on June 25, 2016, 5:39 pm | Post: 5

Yeah same here, i'm getting a HTTP 500 error when i try to list the VPS's and no clients can login to the VPS CP

Posted By: snthostings on June 25, 2016, 5:40 pm | Post: 6

Quote From : mrfarshay June 25, 2016, 5:39 pm

Yeah same here, i'm getting a HTTP 500 error when i try to list the VPS's and no clients can login to the VPS CP

Wonder if it a universal virtualizor problem.

Posted By: mrfarshay on June 25, 2016, 5:47 pm | Post: 7

I think it might be

Posted By: scanhost on June 25, 2016, 5:50 pm | Post: 8

see same problem on my server from today after a upgrade to Virtualizor 2.8.6

Posted By: snthostings on June 25, 2016, 5:52 pm | Post: 9

Quote From : scanhost June 25, 2016, 5:50 pm

see same problem on my server from today after a upgrade to Virtualizor 2.8.6

We are on 2.8.5

Posted By: mrfarshay on June 25, 2016, 5:56 pm | Post: 10

Do updates happen automatically, if not i haven't updated

Posted By: snthostings on June 25, 2016, 5:58 pm | Post: 11

Quote From : mrfarshay June 25, 2016, 5:56 pm

Do updates happen automatically, if not i haven't updated

Same here. No update for us yet.

Posted By: mrfarshay on June 25, 2016, 10:13 pm | Post: 12

Looks like virtualizor auto updates if you have'nt selected to do the updates manually. If thats the case then the new update has caused this problem

Posted By: snthostings on June 26, 2016, 3:46 am | Post: 13

Quote From : mrfarshay June 25, 2016, 10:13 pm

Looks like virtualizor auto updates if you have'nt selected to do the updates manually. If thats the case then the new update has caused this problem

Got the solution.

Quote

Can you please comment the line $GLOBALS["latest_os"]["lxc"] = ; (line no 32)line in /usr/local/virtualizor/ostemplates_list.php file and let us know if you still getting that error.

Posted By: juniorriau on June 26, 2016, 4:17 am | Post: 14

Quote From : snthostings June 26, 2016, 3:46 am

Quote From : mrfarshay June 25, 2016, 10:13 pm

Looks like virtualizor auto updates if you have'nt selected to do the updates manually. If thats the case then the new update has caused this problem

Got the solution.

Quote

Can you please comment the line $GLOBALS["latest_os"]["lxc"] = ; (line no 32)line in /usr/local/virtualizor/ostemplates_list.php file and let us know if you still getting that error.

i have tried, it works. you may also set it to 0

Quote

$GLOBALS["latest_os"]["lxc"] = 0;

Posted By: mrfarshay on June 26, 2016, 7:35 am | Post: 15

yeah that worked for me too, virtualizor sent me the solution this morning

Posted By: Keage on June 26, 2016, 4:11 pm | Post: 16

This is why we don't have automatic updates enabled. However, automatic or not, everyone should be using the stable branch in production! Good to hear Virtualizor swiftly resolved the issue for you all, luckily we weren't effected.

Is a patch release really the right time to release LXC anyway? Surely such a large change should have been 2.9, not 2.8.6.

Posted By: chirag on June 27, 2016, 7:17 am | Post: 17

Hi,

This wasn't an auto update issue.
The new version is currently in the release branch and not the stable
branch.
It was related to the OS templates list getting updated when we launched the
update for LXC .
We had fixed this ASAP and provided solution to the users who had opened
tickets.
The corrected OS list was patched on our mirrors and we fixed it for all
users (on all servers).

We test our code thoroughly and push the updates. However, this was an
unexpected error which was not related to the update, but rather the OS list
which is common between the stable, release and beta branches.
We have taken measures to further separate the OS List as well in the next
version.

Regards,
Virtualizor Team

Edited by chirag : June 27, 2016, 7:18 am

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Posted By: 24x7servermanagement on June 29, 2016, 8:21 am | Post: 18

We are on 2.8.5 , Will wait for some more time to get the new update applied error free.

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