Rainloop "Authenticatoin Failed" while sending emails

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Rainloop "Authenticatoin Failed" while sending emails, Unable to send and receive emails through rainloop (17 Replies, Read 30072 times)

vtolenti89	# September 26, 2020, 10:06 pm
Group: Member Post Group: Newbie Posts: 19 Status:	Hello, I've trying to send and receive emails through rainloop, but to no avail. Whenever I try to send an email the following error is shown "Authentication Failed". Upon checking the log file I could not figure out what is wrong, The domain configuration file (xxx.com.ini) is shown below: xxx.com.ini Code imap_host = "xx.xx.xx.xxx" imap_port = 143 imap_secure = "None" smtp_host = "xx.xx.xx.xxx" smtp_port = 25 smtp_secure = "None" smtp_auth = On I also have attached the complete log generated when sending an email, and the following lines seem be the most relevant ones : Quote [21:40:02.883][cd39d9d2] INFO[ERROR]: exception 'MailSo\Smtp\Exceptions\LoginBadMethodException' with message 'MailSo-Smtp-Exceptions-LoginBadMethodException (SmtpClient.php ~ 309)' in /usr/local/webuzo/enduser/webuzo/rainloop/rainloop/v/1.12.1/app/libraries/MailSo/Smtp/SmtpClient.php:309 Next exception 'RainLoop\Exceptions\ClientException' with message 'AuthError[102]' in /usr/local/webuzo/enduser/webuzo/rainloop/rainloop/v/1.12.1/app/libraries/RainLoop/Actions.php:6331 [21:40:02.883][cd39d9d2] AJAX[DATA]: {"Action":"SendMessage","Result":false,"ErrorCode":102,"ErrorMessage":"","ErrorMessageAdditional":"","Time":2707} But I am not sure how to go aboit it. Any ideas what is wrong? Best Regards, Victor
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Rainloop "Authenticatoin Failed" while sending emails

peopleinside	# September 28, 2020, 9:31 pm \| Post: 1
Group: Member Post Group: Super Member Posts: 1394 Status: Open source, web and security passionate	Hi, Im not seeing any particular error on my side accesing RainLoop.Are you trying to access the installed instance by Webuzo? ----------------------- PeopleInside Web, security, open source passionate.
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Rainloop "Authenticatoin Failed" while sending emails

vtolenti89	# September 28, 2020, 9:45 pm \| Post: 2
Group: Member Post Group: Newbie Posts: 19 Status:	Hi, Yes I am trying to use the rainloop installed by webuzo as explained in this link: http://www.webuzo.com/docs/endusers/email-account-rainloop I am able to login but whenever I try to send an email I get "authentication failed". I also tried to send an email from a Gmail account to this newly created email but the email bounces back with the following error: The response from the remote server was: 550 relay not permitted I also tried to configure the exim and dovecot according to : https://www.webuzo.com/blog/how-to/fixing-the-550-relay-not-permitted-error-in-webuzo-1498.html But the error persists.
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Rainloop "Authenticatoin Failed" while sending emails

peopleinside	# September 28, 2020, 9:51 pm \| Post: 3
Group: Member Post Group: Super Member Posts: 1394 Status: Open source, web and security passionate	I'm sorry about the error you are getting. Are you using a free or premium license?If you are using premium one you can maybe open a support ticket. If Im not wrong ... I edited Exim to avoid the replay issue and reported in some case issues with Exim config and relay to Webuzo. Maybe they are busy due to covid-19 the support are very limited... slow replies and the forum seems not well followed. I hope India can be better with covid but actually the situation seems hard in India. I hope once will be better with covid support will be more present also. If the guide is not helping and Webuzo is giving email errors the Webuzo team should help you. ----------------------- PeopleInside Web, security, open source passionate.
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Rainloop "Authenticatoin Failed" while sending emails

peopleinside	# September 28, 2020, 9:54 pm \| Post: 4
Group: Member Post Group: Super Member Posts: 1394 Status: Open source, web and security passionate	Use port 25 without security is very bad in my opinion.I suggest to use 465 and let's encrypt where you can set certificate also for email. ----------------------- PeopleInside Web, security, open source passionate.
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Rainloop "Authenticatoin Failed" while sending emails

vtolenti89	# September 29, 2020, 7:24 am \| Post: 5
Group: Member Post Group: Newbie Posts: 19 Status:	I am actually using the following configuration: IMAP Settings: => IMAP Server : example.com (Domain Name) => Port : 993 => Secure : SSL/TLS SMTP Settings: => SMTP Server : example.com (Domain Name) => Port : 465 => Secure : SSL/TLS as described in the documentation but I am still facing the same error.
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Rainloop "Authenticatoin Failed" while sending emails

peopleinside	# September 29, 2020, 7:37 am \| Post: 6
Group: Member Post Group: Super Member Posts: 1394 Status: Open source, web and security passionate	I think this can be an issue with Exim configuration.Do you have a premium license key?In this case I suggest to open a ticket: http://webuzo.com/contact the support team will help you. I'm just an user an not a technician but if you still face this issue and want an hands you can try to reach me on my website live chat. This should be done only on emergency because I will not take any responsibility. I can try to help but to your own risk this also if I take backup of Exim configuration and every text or configuration I can try to change for resolve the issue. the best way is to get support from the Webuzo team ----------------------- PeopleInside Web, security, open source passionate.
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Rainloop "Authenticatoin Failed" while sending emails

vtolenti89	# September 29, 2020, 9:52 am \| Post: 7
Group: Member Post Group: Newbie Posts: 19 Status:	I also think it is related to Exim but I cannot figure out what is wrong with the configuration. There is an authentication configuration (PLAIN and LOGIN) which does not seem to be read out by dovecot. Unfortunately I don't have a premium license key, but I would be happy if you could assist me because I ran out of ideas about what to do.
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Rainloop "Authenticatoin Failed" while sending emails

peopleinside	# September 29, 2020, 10:22 am \| Post: 8
Group: Member Post Group: Super Member Posts: 1394 Status: Open source, web and security passionate	It's not easy to fix this issue.You can maybe try to reach me on live chat, website is on my forum signature. What I can do is to try to remotely assist you so I will not ask personal login data that is something I don't do. I can maybe look into Exim configuration you have, compare with mine and try to find a solution. I had a replay not permitted issue. In the live chat I can ask also some other information not personal and not private like the domain so we can check if all records are OK. ----------------------- PeopleInside Web, security, open source passionate.
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Rainloop "Authenticatoin Failed" while sending emails

peopleinside	# September 29, 2020, 3:44 pm \| Post: 9
Group: Member Post Group: Super Member Posts: 1394 Status: Open source, web and security passionate	Sorry, seems I cannot help without seeing Exim configuration, etc.Another step you will need to do is check your domain configuration here: https://mxtoolbox.com/MXLookup.aspx press find problem and resolve issue with DNS records. ----------------------- PeopleInside Web, security, open source passionate.
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Rainloop "Authenticatoin Failed" while sending emails

peopleinside	# September 29, 2020, 4:05 pm \| Post: 10
Group: Member Post Group: Super Member Posts: 1394 Status: Open source, web and security passionate	Another suggestion I can give is to search on Google the two error you get followed maybe from the Exim words. For example:https://serverfault.com/questions/262516/exim4-relay-not-permittedhttps://www.google.com/search?client=firefox-b-d&q=550+replay+not+permitted+exim Backup your exim config before do any edits so you can resume the backup. ----------------------- PeopleInside Web, security, open source passionate.
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Rainloop "Authenticatoin Failed" while sending emails

vtolenti89	# September 29, 2020, 4:58 pm \| Post: 11
Group: Member Post Group: Newbie Posts: 19 Status:	Thanks for your help. Below are the only additional changes made to the exim config ( /etc/exim/exim.config) Code dovecot_login: driver = dovecot public_name = LOGIN server_socket = /var/run/dovecot/auth-userdb server_set_id = $auth1 dovecot_plain: driver = dovecot public_name = PLAIN server_socket = /var/run/dovecot/auth-userdb server_set_id = $auth1
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Rainloop "Authenticatoin Failed" while sending emails

peopleinside	# September 29, 2020, 5:30 pm \| Post: 12
Group: Member Post Group: Super Member Posts: 1394 Status: Open source, web and security passionate	Did you resolve?Thanks for the feedback. ----------------------- PeopleInside Web, security, open source passionate.
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Rainloop "Authenticatoin Failed" while sending emails

vtolenti89	# September 29, 2020, 5:34 pm \| Post: 13
Group: Member Post Group: Newbie Posts: 19 Status:	Not yet, still stuck.
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Rainloop "Authenticatoin Failed" while sending emails

vtolenti89	# October 2, 2020, 4:11 pm \| Post: 14
Group: Member Post Group: Newbie Posts: 19 Status:	Finally everything is working as expected. After quite some time, I leard from users that there is a bug with the current version of exim. I dowgrade exim to: exim-4.92.3-1.el7.x86_64.rpm and now everything works fine. Thanks.
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