Softaculous

Topic : auto upgrade troubleshooting

Posted By: jjds on July 25, 2015, 12:22 am

On a cPanel, in my Softaculous admin panel, if I view "Installations", I see a few users have enabled auto-upgrade. But in this listing the version of Wordpress available is listed as 4.2.3 and theirs are showing only 4.0 and 4.1 ?

What admin settings do I need to verify? [something turned off that could cause upgrade not to happen despite user's setting?]

Where are any logs to see if cron is running and if the upgrades were attempted for these specific script and users?

Posted By: Brijesh on August 1, 2015, 7:10 am | Post: 1

Hi,

Extremely sorry for the delay.

It could be possible that the upgrade might have failed for these installations and hence they were restored from a backup. Can you look for a file failed_auto_upgrade.php in the .softaculous/ folder of the user which have these installations ?

If you can open a support ticket with us we can check this for you :
https://www.softaculous.com/support/

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool