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 I can not Restore Softaculous Backup ! Please Help (9 Replies, Read 8163 times)
dc7800
Group: Member
Post Group: Newbie
Posts: 11
Status:
A month before I can easily make backup of Wordpress site by Softaculous and easily Restore them...

All my Backup (except one) of Wordpress Site made by Softaculous during Restore gives this error...

http://i.imgur.com/NAE5v9Q.png

all backup were working but not now....

My Hosting site unable to solve my problem, they say sometime, all backups are working and some staff of them say, these backups are corrupt/damage...

but one of my oldest backup that related to Wordpress Ver. 4.01  is working and all latest backups that were made during Wordpress 4.1 and 4.1.1
are not working... i can not Restore them now...


Oldest Backup that can easily restore, i restored it,,,  that works, but Site has old Posts and articles...
But when i make again backup of Wordpress site that has Old Version of Wordpress (same problem with latest version too), backup can be made but that can not be Restored....
and mostly Softaculous makes 3-4 backup files without any reason, but i make one time backupand other 3-4 automatically created after few seconds...



error:



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I can not Restore Softaculous Backup ! Please Help
dc7800
Group: Member
Post Group: Newbie
Posts: 11
Status:
This is error:

Board Image



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I can not Restore Softaculous Backup ! Please Help
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 3592
Status:
Hi,

Can you please open a support ticket with the access to your control panel so that we can check it asap :
https://www.softaculous.com/support/

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I can not Restore Softaculous Backup ! Please Help
dc7800
Group: Member
Post Group: Newbie
Posts: 11
Status:
Approx. 3 hours Passed, when i submit my website cpanel login details, but no reply, no solution..
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I can not Restore Softaculous Backup ! Please Help
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 3592
Status:
Hi,

Sorry for the delay.

We have replied to your ticket.

It looks like the Free version of Softaculous is installed on your server hence you are facing this issue.

You will need to ask your host to upgrade to the premium version of Softaculous, since WordPress is not available in the Free version of softaculous.

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I can not Restore Softaculous Backup ! Please Help
dc7800
Group: Member
Post Group: Newbie
Posts: 11
Status:
I contacted my host through Live Chat support today, they were saying they are using Premium/Pro version of Softaculous.

I give them screenshots that they are using Free Version...

then, they said, they will contact and discuss Senior Admin...

But i think they are cheater , will do nothing...

i am waiting, and if they do nothing i will expose them in all web-hosting forums...
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I can not Restore Softaculous Backup ! Please Help
dc7800
Group: Member
Post Group: Newbie
Posts: 11
Status:
One More thing i can not understand,,,

My Oldest Wordpress softaculos Backups can be easily store...

But all latest not....
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I can not Restore Softaculous Backup ! Please Help
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 3592
Status:
Hi,

The new one should also be able to restore. We checked your latest backup and it was unzipped manually correctly. So your backup is fine.

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I can not Restore Softaculous Backup ! Please Help
dc7800
Group: Member
Post Group: Newbie
Posts: 11
Status:
Now, they are using Registered version of Softaculous...

http://i.imgur.com/RPvhi90.png

but when i make backup, softaculous makes backup  same file more than 3 to 4 times.
and when i try to restore, it gives this error....

http://i.imgur.com/JDzEQDw.png

i have changed my internet to get rid of this error, now i am using 4mb/s net connection....
i tried many times, but when Restore reeaches more than 60% , it gives that error.

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I can not Restore Softaculous Backup ! Please Help
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 3592
Status:
Hi,

Can you please open a support ticket with us :
https://www.softaculous.com/support/

We will check it and get back to you asap.

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SitePad Website Builder
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