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 Issue with WHMCS Cron with Softaculous Module Installed, Oops! Something went wrong and we couldn't process your request. (3 Replies, Read 3269 times)
Ashley.S.
Group: Member
Post Group: Newbie
Posts: 2
Status:
I downloaded http://files.softaculous.com/autoinstall71.zip to run on WHMCS 7.5.1 in a PHP 7.1 environment and now I get this email every 5 minutes relating to the WHMCS cron:

<h1>Oops!</h1>
<h2>Something went wrong and we couldn't process your request.</h2> <p>Please go back to the previous page and try again.</p> <p class="debug">Whoops\Exception\ErrorException: <br/>The file <b>/home/*********/public_html/includes/hooks/softaculous.php</b> was encoded with the Encoder for PHP 7.1 and can only run on PHP 7.1 or later.<br/> If you are the administrator of this site then please upgrade to PHP 7.1 or later and install the corresponding ionCube Loader. in Unknown:0<br /> Stack trace:<br />
#0 /home/*********/public_html/vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(16, '<br/>The file <...', 'Unknown', 0)<br />
#1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown()<br />
#2 {main}</p></div>
  </body>
</html>

Any help/advice would be greatly appreciated!

-----------------------
Kind Regards,
Ashley.S. [Envesko Services Operations Manager]
IP: --   

Issue with WHMCS Cron with Softaculous Module Installed
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Hi,

Can you please check what is the WHMCS cron job entry from your control panel ?

It could be possible that the WHMCS CRON job is being executed by PHP version lower than 7.1

Please edit the CRON job to use path to PHP 7.1 binary and then you should not face this issue.

If you still face the issue please open a support ticket with us so that we can check this asap :
https://www.softaculous.com/support/scp/

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Issue with WHMCS Cron with Softaculous Module Installed
Ashley.S.
Group: Member
Post Group: Newbie
Posts: 2
Status:
Thanks Brijesh,

Turns out I forgot that I updated the php version in the cPanel account and didn't notice the info about ensuring the right PHP version is executed so it was trying to execute the older php instead of the newer one. I feel so stupid now  :xd:

Thanks again!

-----------------------
Kind Regards,
Ashley.S. [Envesko Services Operations Manager]
IP: --   

Issue with WHMCS Cron with Softaculous Module Installed
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Hi,

Glad to know your issue was resolved.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

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