Softaculous

Topic : ispconfig 3 softaculous admin screen white

Posted By: zustudios on August 31, 2016, 7:47 pm

When I try to access the admin area on softaculous I get a white screen. Softaculous also keeps giving me a forbidden screen when I try to access softaculous from ispconfig. This helps but it keeps happening (bad for my customers). http://www.softaculous.com/board/index.php?tid=6433&title=403_-_Forbidden

How do I fix the admin area?

I'm using ubuntu 15.10 and Ispconfig 3.

Posted By: priya_mittal on September 2, 2016, 1:08 pm | Post: 1

Hi,

403 Forbidden Error generally occurs when there is a wrong access grants for Softaculous directory at /usr/local/softaculous/ispconfig/softaculous.conf

We add access grants for softaculous directory at /usr/local/softaculous/ispconfig/softaculous.conf

For debian OS we add the following grants for Softaculous directory at /usr/local/softaculous/ispconfig/softaculous.conf :

Require all granted

For other OS:

Order Allow,Deny
Allow from all

If you face this issue again, please make sure the above changes must be there according to your OS.

Regarding blank page issue, we followed following steps in order to resolve your issue previously(ticket #622278):
You need to append the following lines in /usr/local/softaculous/php.ini:
extension=mysql.so
extension=mysqli.so
extension=curl.so
extension=soap.so
extension=posix.so
extension=json.so

Also create the directory /usr/local/softaculous/conf and create the file /usr/local/softaculous/conf/custom.ini with the same contents above. So when Softaculous is upgraded to newer version, it will check for php options added by user in custom.ini and will append the contents in new /usr/local/softaculous/php.ini.

Please feel free to contact us for further issues.

Posted By: zustudios on September 2, 2016, 2:21 pm | Post: 2

Thank you

Posted By: jelleklaver on June 5, 2017, 6:56 am | Post: 3

Quote From : priya_mittal September 2, 2016, 1:08 pm

Regarding blank page issue, we followed following steps in order to resolve your issue previously(ticket #622278):
You need to append the following lines in /usr/local/softaculous/php.ini:
extension=mysql.so
extension=mysqli.so
extension=curl.so
extension=soap.so
extension=posix.so
extension=json.so

Also create the directory /usr/local/softaculous/conf and create the file /usr/local/softaculous/conf/custom.ini with the same contents above. So when Softaculous is upgraded to newer version, it will check for php options added by user in custom.ini and will append the contents in new /usr/local/softaculous/php.ini.

Please feel free to contact us for further issues.

I also came across the 'white screen' problem and figured a solution for my setup. I don't know if it is a truly neat solution.

I found that with my setup, Ubuntu 16.04, ISPConfig 3.1.3, PHP 7.0 and Softaculous 4.8.9, the list of extensions should slightly different because mysql is obselete and mbstring aparently is missing. That brought me to the following list:

extension=mysqlnd.so
extension=mysqli.so
extension=curl.so
extension=soap.so
extension=posix.so
extension=json.so
extension=mbstring.so

I hope this helps some future visitors with the same issue.