Avoid these guys!!! https://www.softaculous.com/board/index.php?tid=13841 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41196 Sat, 10 Feb 2018 14:29:19 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41196 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41178
Sir let us know for further information.
]]> Thu, 08 Feb 2018 10:45:42 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41178 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41177
Quote From : chirag February 8, 2018, 7:59 am
Hi,

Sir I checked that ticket and confirmed with the team and we will take the ncessary actions.

Sorry for the delay in response.
We will try to improve from our side.

Let us know for further information.



Yes, we know this sentence all the time we used Virtualizor and had complaits against your support.

But now enough. You lost a customer, we switched to your competitor.



]]> Thu, 08 Feb 2018 10:26:24 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41177 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41175
Sir I checked that ticket and confirmed with the team and we will take the ncessary actions.

Sorry for the delay in response.
We will try to improve from our side.

Let us know for further information.]]> Thu, 08 Feb 2018 07:59:15 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41175 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41168 Ticket #298241

OPENED: Mon, Feb 5 2018 6:43pm

FIRST ANSWER: Wed, Feb 7 2018 3:59am - Jevin Gala

After 33.5 hours



]]> Wed, 07 Feb 2018 15:26:11 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41168 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41167
Sir which ticket was answered after 36 hour ?
Please let me know so that I can check and follow up with my team.]]> Wed, 07 Feb 2018 15:19:22 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41167 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41166
Quote From : chirag February 7, 2018, 12:53 pm



I checked your ticket and all tickets are answered.







AFTER 1 1/2 day??? 36 hours??? With such response times to our customers if they websites are down for 36 hours we wouldn't have any more...



]]> Wed, 07 Feb 2018 15:16:09 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41166 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41165
Quote From : Joshua2504 February 6, 2018, 9:34 pm
Sadly, as one of the biggest NOCs, I have to confirm this.

We regret using Virtualizor at all. Worse support, worse software full of shell_exec.

Avoid using Virtualizor if you can use something else.

Joshua


Hi,

Sir sorry for the delay in response.
What issue are you facing ?
We have pinged you on Skype.

Let us know.
]]> Wed, 07 Feb 2018 14:26:58 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41165 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41164
Quote From : indy0077 February 6, 2018, 12:18 pm
With such support you want build a realible business! There aren' any answers to your 'HIGH PRIORITY' tickets for hours! We are waiting 12 hours for an answer from the support!!!

Also you can see the reliability of the company here on the forums. There are houndrets of not answered threads, or they reply after a few days or weeks.

Now it's enough! We go with SolusVM. The setup of a virtualization environment is a little bit different, but there is a TRUE support behind. The answer all your questions and issues within a few minutes. Also they fix immediately any issues for you.

Don't make this mistake like us - with VIRTUALIZOR!

Regards


Hi,

Sir waht issue are you facing ?
I checked your ticket and all tickets are answered.

Let us know.
]]> Wed, 07 Feb 2018 12:53:21 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41164 <![CDATA[Avoid these guys!!!]]> https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41145
Quote From : wntete February 7, 2018, 6:58 am
Hello,

I admit that they are very long to answer, and when it comes to deepen the subject on material they tell you that they can not go further. Maybe they are not numerous.
I just want to remind you that we are on a forum here. And if you have any suggestions or remarks, a ticket on your customer area may be a good thing.
Sorry if my thought bored you.
Good day to all.

PS: to advertise the competitor on his own site is not too cool


  1. Post ticket numbers of the tickets here is a 'bad idea' and don't help as much - finaly you can see it by this thread. No one from Virtualizor answered till now. also take a look at another threads here, how many got NOT ANSWERED!
  2. this is not advertising - this is a fact and just want to describe what steps we are taken.
]]> Wed, 07 Feb 2018 07:51:21 GMT https://www.softaculous.com/board/index.php?tid=13841&tpg=1#p41145