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 Users can't access Website Builder (6 Replies, Read 3367 times)
Torsten
Posted on # April 26, 2019, 1:29 pm
Group: Member
Post Group: Newbie
Posts: 3
Status:
I recently installed the SitePad Website Builder Extension on my PLESK Server and aquired a licence.
Unfortunately it seems users which are not using my admin account for the server can't use the Website Builder.
The button to access the Website Builder is visible on all webspaces on the server but it can only be accessed by sites which belong to the admin account.
I receive the following error message when trying to access the Website Builder "This Subscription does not belong to your account"
I would need to unlock this feature for my customer accounts on the server, is there a way to do this?
IP: --   

Users can't access Website Builder
aakash_softac
Posted on # April 27, 2019, 10:24 am | Post: 1
Group: Member
Post Group: Super Member
Posts: 544
Status:
Hi,

Can you please open a support ticket with us at https://softaculous.deskuss.com/

Do let us know.

-----------------------
Aakash Gupta
SitePad Developer

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Users can't access Website Builder
Torsten
Posted on # April 30, 2019, 8:51 am | Post: 2
Group: Member
Post Group: Newbie
Posts: 3
Status:
As requested I opened a support ticket.
IP: --   

Users can't access Website Builder
aakash_softac
Posted on # May 6, 2019, 12:24 pm | Post: 3
Group: Member
Post Group: Super Member
Posts: 544
Status:
Hi,

I've already replied to your ticket.

Do let us know if you face any issue.

-----------------------
Aakash Gupta
SitePad Developer

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Twitter: https://twitter.com/sitepad_editor
Facebook: https://facebook.com/SitePad
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Users can't access Website Builder
Torsten
Posted on # May 6, 2019, 1:13 pm | Post: 4
Group: Member
Post Group: Newbie
Posts: 3
Status:
Thank you for the support.
IP: --   

Users can't access Website Builder
rebeccaseiron
Posted on # May 8, 2019, 3:22 pm | Post: 5
Group: Member
Post Group: Newbie
Posts: 1
Status:
I can't connect my website either.

I just get this message:

  The following errors were found :

Received empty response from the Website. Please try again later.
IP: --   

Users can't access Website Builder
aakash_softac
Posted on # May 9, 2019, 1:05 pm | Post: 6
Group: Member
Post Group: Super Member
Posts: 544
Status:
Hi,

Can you please open a support ticket with us at https://softaculous.deskuss.com/

Do let us know.

-----------------------
Aakash Gupta
SitePad Developer

Follow us for faster updates
Twitter: https://twitter.com/sitepad_editor
Facebook: https://facebook.com/SitePad
IP: --   

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