I am appauled at the lack of a support thought the ticket system!

I am appauled at the lack of a support thought the ticket system!, The control panel is still unusable (5 Replies, Read 31293 times)

II-Neutron	October 3, 2019, 3:38 pm
Group: Member Post Group: Newbie Posts: 29 Status:	I have been asking for support for a crippled webuzo control panel for 11 days now (Sept 22nd) My first request said this: Quote "I turned on the wp theme. Now it is stuck on that theme and the theme has broken icons and the javascript opens up the admin panel in anther browser window but displays nothing." response I got was: Quote "Extremely sorry for the late reply and inconvenience caused." This was the last request I sent: (ip address and credentials redacted) ------------------------------------------------------------------------------------------------------------------------------------ Quote I have renewed my webuzo license. The control panel is still unusable. I must migrate today. THANK YOU FOR YOUR PROMPT ATTENTION AND FIX. Please see the attached screen shot. https://000.000.000:2003/sess35eRO8T9Wyh9usiC/index.php?act=wpcentral ^^it is stuck on this and clicking on options is a javascipt void. The control panel is broken when I tried out wpcentral. Server info: https://000.000.000:2003 Webuzo control panel login info: user = xxx passwrd = xxx linux server account with sudo (ubuntu server 16.04) User = xxxx passwd =xxxx Please I need this remedied ASAP. with kind regards, John ------------------------------------------------------------------------------------------------------------------------- This is the response: Quote "Hi, wpCentral is not supposed to run on Webuzo panel. We are not sure why you are getting wpCentral theme option. wpCentral is currently hosted only on our server at https://panel.wpcentral.co. If you want to manage your WordPress websites using wpCentral, you can use the same by following all the documentations here: https://wpcentral.co/docs Also, in order to check why you are getting the license error when you access wpCentral via your webuzo panel, we require your server root details. Please provide us with the same to debug the issue. Awaiting your response." You require root when the user credentials I supplied have sudo and are the ones used for installing and managing webuzo? ^^Maybe Plesk is my solution, or maybe cPanel is. How do I escalate a ticket request to some one who can comprehend what my support request is?
IP: --

Users viewing this topic
	1 guests, 0 users.