Softaculous

Topic : site won't publish

Posted By: Tlwa on May 1, 2018, 3:00 pm

Total newbie here.

I am hosted with Namecheap and first built my site with the WP app, then discovered Sitepad and preferred it, so I deleted the WP app and built with the free version of Sitepad on cPanel. I have clicked "publish" repeatedly to no avail. When I "view site", it's all just like I want it, but on the actual website, it is not publishing.

What am I missing here?

Posted By: aakash_softac on May 4, 2018, 7:35 am | Post: 1

Hi,

Can you let us know exactly what error is being shown?

Can you provide us with the screenshot and domain name?

So that we can debug the issue.

Do let us know.

-----------------------
Aakash Gupta
SitePad Developer

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Posted By: Tlwa on May 4, 2018, 12:53 pm | Post: 2

Thank you.
Here are screenshots...

1 - the site I created with Sitepad shows up when I click "view site"
2 - when I click "Site: willaminasbagshoppe.com"
3 - after publishing, it shows that it is published

But when I click "visit website" from the Publish box, I still get the Namecheap hosted like photo 2. Even if I click "done" in the Publish box and then click "Site: willaminasbagshoppe.com" from the Dashboard, I get the same thing.

I hope I submitted pics correctly; I only see a way to attach them, not a way to put them in the post box.

Posted By: Marcthearchitect on June 6, 2018, 11:01 pm | Post: 3

did this get resolved? I'm having the same problem and nobody is responding to my post

Posted By: aakash_softac on June 7, 2018, 9:38 am | Post: 4

Quote From : Tlwa May 4, 2018, 12:53 pm

Hi,
Make sure your domain is pointing to the correct server.
If you still face the issue please let us know.

-----------------------
Aakash Gupta
SitePad Developer

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Posted By: Tlwa on June 7, 2018, 12:40 pm | Post: 5

That was exactly the problem. Thanks.

Posted By: Tlwa on June 7, 2018, 12:43 pm | Post: 6

Quote From : Marcthearchitect June 6, 2018, 11:01 pm

did this get resolved? I'm having the same problem and nobody is responding to my post

I contacted Namecheap help and they checked my account and helped me fix it. You'll need your Namecheap username and support pin (found at top left dropdown of your dashboard after you've signed in).

Posted By: Marcthearchitect on June 7, 2018, 6:12 pm | Post: 7

I'm a total newbe....You can't come at a total newbie with "make sure your domain is pointing to the right server" I have absolutely zero idea how to do that and you have not provided any instructions.

Posted By: Marcthearchitect on June 7, 2018, 6:13 pm | Post: 8

step by step instructions on how i can point to the right server would be appreciated.

Posted By: aakash_softac on June 8, 2018, 9:20 am | Post: 9

Hi,

For anyone who is not able to understand you will need to contact your domain provider as them to point the domain to your host server.

When you purchase a hosting service they send you a mail regarding the nameserver which is usually ns1.yourhostname.com, ns2.yourhostname.com which you need to provide to your domain provider and ask them to point it to the given server.

Do let us know if you need any other information.

-----------------------
Aakash Gupta
SitePad Developer

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