Softaculous <![CDATA[upgrade library libzip]]> General Support.
Please click the link below to visit the topic:]]>
Thu, 15 Nov 2018 07:04:59 GMT
<![CDATA[Force auto upgrade preferences for users]]>
The setting "Force Auto Upgrade preference for users' installations" will apply to the new installations performed after updating the setting.

In order to bulk update the existing installations I have attached a file in this post. Please rename the attached file to "auto_upgrade_minor.php" and upload it to your server at :

And then execute the following command :
/usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/auto_upgrade_minor.php

This will convert all WordPress installations that have auto upgrade enabled to auto upgrade for minor only.

We recommend to delete this file after exceuting the same :
Thu, 15 Nov 2018 07:04:19 GMT
<![CDATA[Limit number of staging sites per user cPanel]]>
At the moment this is not possible.

We have made a note of the same and discuss with our developers about adding it in the future versions of Softaculous. ]]>
Thu, 15 Nov 2018 06:57:54 GMT
<![CDATA[Free License]]>
Yes Trial license is a premium license. The trial license will not convert to Free when it expires. If you want to convert an expired license to Free you will need to contact our sales team here :

You can convert any trial, free or expired license to premium license at any time but purchasing the license here :]]>
Thu, 15 Nov 2018 06:57:17 GMT
<![CDATA[Error Child failed to make LIVEAPI connection to cPanel.]]>
Are you using the latest version of Softaculous ?

Due to recent update of cPanel i.e. v76 the 3rd party PHP binary was upgraded to PHP 7.2 hence the Softaculous files encoded in with a lower PHP version are not compatible.

We made structure changes in Softaculous to fix this issue, this fix was released in Softaculous 5.1.1 :

Re-installing Softaculous should resolve the issue :

Let us know if you face any issues.]]>
Thu, 15 Nov 2018 06:55:13 GMT
<![CDATA[upgrade library libzip]]> Can anyone give me the solution on this matter?]]> Thu, 15 Nov 2018 04:31:47 GMT <![CDATA[Error Child failed to make LIVEAPI connection to cPanel.]]> Wed, 14 Nov 2018 16:55:04 GMT <![CDATA[Error Child failed to make LIVEAPI connection to cPanel.]]> Wed, 14 Nov 2018 15:55:46 GMT <![CDATA[Clone problem since last update]]> Sorry for inconvenience. Our support team is looking into ticket. We will reply you soon.
Wed, 14 Nov 2018 07:26:22 GMT
<![CDATA[Clone problem since last update]]>
Since the last update, everytime I need to clone a website (I do that for years and never had a problem), the admin + the site = blank pages... Impossible to have access to site neither admin.

We looked into log errors, it seems coming from WPML multilingue BUT we don't modify anything on plugins neither WordPress, same versions as few days ago before the update.

Tried on few clients website, same error everywhere...
So, tried to desactivate WPML BEFORE clone, the clone is working but tons of options + content disapear. When I re upload WPML from scratch, and activate it, same error = Blank page as you can see on printscreen.

Can I have help please or can we cancel the last update to try if it's working again?
Thanks, it's kind of urgent.]]>
Wed, 14 Nov 2018 01:49:33 GMT