Softaculous

Topic : Email Problem

Posted By: markyeoj on July 25, 2014, 10:09 am

Hello Webuzo, I am sorry I am not sure if this is off topic. I actually don't where to ask for a help. Everything is working fine in our website hosted in webuzo however we are experiencing a problem that we don't understand what causing it.

In our website www . qlv . berlin . com, the contact form isn't working fine. The website is in WordPress and the contact form is Contact Form 7. We setup the form with this recipients
contact@qlv.berlin, markjoeylavapie@gmail.com, carsten@qlv.berlin. But the only email address that receives an email using the contact form is markjoeylavapie@gmail.com. Its really weird.

I tried to send an email to contact@qlv.berlin and carsten@qlv.berlin using my gmail and they received the email.

The two emails are setup as group email created in their gmail account. Can you help me figuring out the problem? We're still not sure where the problem is.

I hope you can help us. Thanks.

Posted By: valley on July 25, 2014, 12:47 pm | Post: 1

Are the email accounts created using Webuzo ?
http://webuzo.com/wiki/Add_Email_Account

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Posted By: markyeoj on July 25, 2014, 12:54 pm | Post: 2

No, the accounts are not created using Webuzo. They told me that the accounts are created using Gmail + Outlook

Posted By: valley on July 25, 2014, 1:00 pm | Post: 3

You will have to create the email accounts in Webuzo initially and get them working on GMAIL as well as Outlook.

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