Posted By: priya_mittal on May 2, 2018, 9:56 am | Post: 1 |
Hi,
Softaculous cron executes once daily and all the auto-updates take place during the process. Please check if you have following file present on your server: /etc/cron.d/softaculous If yes, please let us know the contents for the same. Also, you can execute the cron command from the following link based on your control panel manually to check if Softaculous is updating the installations, plugins and themes or not. https://www.softaculous.com/docs/Immediate_Synchronize_with_Softaculous_Servers Please check and let us know. If the issue still persist, please open a support ticket with us and provide us with your server root details to debug the issue via the ticket in the form provided: https://www.softaculous.com/support/ |
Posted By: priya_mittal on May 3, 2018, 7:54 am | Post: 4 |
Hi,
After executing the Softaculous cron manually, has the auto upgrade not yet performed? If no, please open a support ticket with us at https://www.softaculous.com/support/ and provide us with your server root details in the ticket and a test account where we may debug the issue. Do let us know. |