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 VIRTUALIZOR support working hours (14 Replies, Read 3133 times)
indy0077
Posted on # July 30, 2017, 2:32 pm
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
Hi, can someone tell me, how the support for paid subscriptions works? What are the response times? Do they provide support at weekends as well?

We have a new installation of Virtualizor with a VPS created. The VPS was running a few days after the installation. After we suspended the acount and then wanted them to unsuspend, we got popups, with all reboot and unsuspensions failed.

Any help? becaue support doesn't answer.
Thanks
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VIRTUALIZOR support working hours
indy0077
Posted on # July 31, 2017, 5:40 am | Post: 1
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
Really, really a not acceptable support behavior. If you sell professional software for production enviroment, your support should work 24/7. Now, if we have a problem with your PAID software which controls a VPS an on this VPS are 100 websites, then due your NOT responding for hours or days we do get 100 unsatisfied customers, a storm of complaints, cancelation of services, bad reputation etc. etc.... and at the end of this IGNORANCE we are losing money.

We would like to hear an answer and explanation why your support doesn't respond for hours to tickets with SERIOUS ISSUES of your software.

Regards
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VIRTUALIZOR support working hours
indy0077
Posted on # July 31, 2017, 5:44 am | Post: 2
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
...and here is the issue we have:

after reinstalling the OS of a VPS, we got an error:



Starting Task : 40

Setting Active server 0



Syncing up with Slave

Performing Reinstall of VPS : 3

RTNETLINK answers: No such file or directory

RTNETLINK answers: No such file or directory

setlocale: No such file or directory

File descriptor 3 (socket:[4693334]) leaked on lvremove invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 4 (socket:[4693442]) leaked on lvremove invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 5 (socket:[4694305]) leaked on lvremove invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 3 (socket:[4693334]) leaked on lvcreate invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 4 (socket:[4693442]) leaked on lvcreate invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 5 (socket:[4694305]) leaked on lvcreate invocation. Parent PID 26268: /usr/local/emps/bin/php

WARNING: dos signature detected on /dev/vg/vsv1002-0dr0-iuzyq3fzv3faojpe at offset 510. Wipe it? [y/n]: [n]

  Aborted wiping of dos.

  1 existing signature left on the device.

File descriptor 3 (socket:[4693334]) leaked on lvdisplay invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 4 (socket:[4693442]) leaked on lvdisplay invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 5 (socket:[4694305]) leaked on lvdisplay invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 3 (socket:[4693334]) leaked on lvresize invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 4 (socket:[4693442]) leaked on lvresize invocation. Parent PID 26268: /usr/local/emps/bin/php

File descriptor 5 (socket:[4694305]) leaked on lvresize invocation. Parent PID 26268: /usr/local/emps/bin/php

  New size (51200 extents) matches existing size (51200 extents).

sfdisk: Warning: The partition table looks like it was made

  for C/H/S=*/15/49 (instead of 26108/255/63).

For this listing I'll assume that geometry.



Checking that no-one is using this disk right now ...

BLKRRPART: Invalid argument

OK

sfdisk: Warning: The partition table looks like it was made

  for C/H/S=*/15/49 (instead of 26108/255/63).

For this listing I'll assume that geometry.



sfdisk:        start: (c,h,s) expected (2,11,40) found (0,32,33)



sfdisk:        end: (c,h,s) expected (1023,14,49) found (157,14,49)



Warning: partition 1 does not end at a cylinder boundary

Warning: partition 2 does not start at a cylinder boundary

Warning: partition 2 does not end at a cylinder boundary

Warning: no primary partition is marked bootable (active)

This does not matter for LILO, but the DOS MBR will not boot this disk.

BLKRRPART: Invalid argument

If you created or changed a DOS partition, /dev/foo7, say, then use dd(1)

to zero the first 512 bytes:  dd if=/dev/zero of=/dev/foo7 bs=512 count=1

(See fdisk(8).)

device-mapper: remove ioctl on vg-vsv1002--0dr0--iuzyq3fzv3faojpe2 failed: Device or resource busy

e2fsck 1.42.9 (28-Dec-2013)

resize2fs 1.42.9 (28-Dec-2013)

device-mapper: remove ioctl on vg-vsv1002--0dr0--iuzyq3fzv3faojpe1 failed: Device or resource busy

Reinstall Done

Setting Root / Admin Password

setlocale: No such file or directory

Building DHCP

Redirecting to /bin/systemctl restart  dhcpd.service

Starting VPS

Fetching VPS Status

setlocale: No such file or directory

Errors:



Array

(

    [err_start] => There was an error while starting the new VPS

)


Now we cannot restart, start,  unsuspend the VPS, nothing...



Thanks
IP: --   

VIRTUALIZOR support working hours
indy0077
Posted on # July 31, 2017, 5:55 am | Post: 3
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
Tried to reinstal the VPS one more time and now we get another errors:

Starting Task : 55
Setting Active server 0

Syncing up with Slave
Performing Reinstall of VPS : 3
Cannot find device "viifv1002"
Cannot find device "viifv1002"
setlocale: No such file or directory
error: failed to get domain '5572f4da-e71d-49ae-b7b9-389973bcfb24'
error: Domain not found: no domain with matching name '5572f4da-e71d-49ae-b7b9-389973bcfb24'
File descriptor 3 (socket:[5186059]) leaked on lvremove invocation. Parent PID 13754: /usr/local/emps/bin/php
File descriptor 4 (socket:[5186106]) leaked on lvremove invocation. Parent PID 13754: /usr/local/emps/bin/php
File descriptor 5 (socket:[5190008]) leaked on lvremove invocation. Parent PID 13754: /usr/local/emps/bin/php
Illegal target name 'vmv1002'.
Illegal target name 'vmv1002ARPIN'.
Illegal target name 'vmv1002ARPIN'.
Chain 'vmv1002' doesn't exist.
Chain 'vmv1002ARPIN' doesn't exist.
File descriptor 3 (socket:[5186059]) leaked on lvcreate invocation. Parent PID 13754: /usr/local/emps/bin/php
File descriptor 4 (socket:[5186106]) leaked on lvcreate invocation. Parent PID 13754: /usr/local/emps/bin/php
File descriptor 5 (socket:[5190008]) leaked on lvcreate invocation. Parent PID 13754: /usr/local/emps/bin/php
WARNING: dos signature detected on /dev/vg/vsv1002-0dr0-iuzyq3fzv3faojpe at offset 510. Wipe it? [y/n]: [n]
  Aborted wiping of dos.
  1 existing signature left on the device.
File descriptor 3 (socket:[5186059]) leaked on lvdisplay invocation. Parent PID 13754: /usr/local/emps/bin/php
File descriptor 4 (socket:[5186106]) leaked on lvdisplay invocation. Parent PID 13754: /usr/local/emps/bin/php
File descriptor 5 (socket:[5190008]) leaked on lvdisplay invocation. Parent PID 13754: /usr/local/emps/bin/php
File descriptor 3 (socket:[5186059]) leaked on lvresize invocation. Parent PID 13754: /usr/local/emps/bin/php
File descriptor 4 (socket:[5186106]) leaked on lvresize invocation. Parent PID 13754: /usr/local/emps/bin/php
File descriptor 5 (socket:[5190008]) leaked on lvresize invocation. Parent PID 13754: /usr/local/emps/bin/php
  New size (51200 extents) matches existing size (51200 extents).
sfdisk: Warning: The partition table looks like it was made
  for C/H/S=*/86/42 (instead of 26108/255/63).
For this listing I'll assume that geometry.

Checking that no-one is using this disk right now ...
BLKRRPART: Invalid argument
OK
sfdisk: Warning: The partition table looks like it was made
  for C/H/S=*/86/42 (instead of 26108/255/63).
For this listing I'll assume that geometry.

sfdisk:        start: (c,h,s) expected (0,48,33) found (0,32,33)

sfdisk:        end: (c,h,s) expected (762,3,42) found (171,85,42)

Warning: partition 1 does not end at a cylinder boundary
Warning: partition 2 does not start at a cylinder boundary
Warning: partition 2 does not end at a cylinder boundary
BLKRRPART: Invalid argument
If you created or changed a DOS partition, /dev/foo7, say, then use dd(1)
to zero the first 512 bytes:  dd if=/dev/zero of=/dev/foo7 bs=512 count=1
(See fdisk(8).)
mkswap: /dev/mapper/vg-vsv1002--0dr0--iuzyq3fzv3faojpe2: warning: wiping old swap signature.
e2fsck 1.42.9 (28-Dec-2013)
resize2fs 1.42.9 (28-Dec-2013)
Reinstall Done
Setting Root / Admin Password
setlocale: No such file or directory
Building DHCP
Redirecting to /bin/systemctl restart  dhcpd.service
Starting VPS
Fetching VPS Status
setlocale: No such file or directory
Errors:

Array
(
    [err_start] => There was an error while starting the new VPS
)

Please fix it.
IP: --   

VIRTUALIZOR support working hours
jevingala
Posted on # August 2, 2017, 5:14 am | Post: 4
Group: Virtualizor Team
Post Group: Super Member
Posts: 742
Status:
Hi,

May I know what error does it gives while starting the vps from panel ?


-----------------------
Regards,
Virtualizor Team.
http://virtualizor.com/
IP: --   

VIRTUALIZOR support working hours
indy0077
Posted on # August 2, 2017, 6:23 am | Post: 5
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
Quote From : jevingala August 2, 2017, 5:14 am
Hi,

May I know what error does it gives while starting the vps from panel ?


Some popups with failed start and unsuspension.
IP: --   

VIRTUALIZOR support working hours
jevingala
Posted on # August 2, 2017, 6:29 am | Post: 6
Group: Virtualizor Team
Post Group: Super Member
Posts: 742
Status:
Hi,

I will need to access your server and check the issue so that I can help you out.



-----------------------
Regards,
Virtualizor Team.
http://virtualizor.com/
IP: --   

VIRTUALIZOR support working hours
indy0077
Posted on # August 2, 2017, 7:53 am | Post: 7
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
Quote From : jevingala August 2, 2017, 6:29 am
Hi,

I will need to access your server and check the issue so that I can help you out.



This has been currently fixed after 34 hours from the support (which is really very long time, the customer coudn't access his VPS which leads to complaints and cancelation of services).
IP: --   

VIRTUALIZOR support working hours
chirag
Posted on # August 2, 2017, 1:58 pm | Post: 8
Group: Virtualizor Team
Post Group: Elite Member
Posts: 419
Status:
Hi,

Sir sorry for the delay in reply.
Are you still facing any issues or your issue is resolved now ?

Let us know for further information.

-----------------------
Virtualizor - VPS Control Panel
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VIRTUALIZOR support working hours
indy0077
Posted on # August 2, 2017, 2:54 pm | Post: 9
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
Quote From : chirag August 2, 2017, 1:58 pm
Hi,

Sir sorry for the delay in reply.
Are you still facing any issues or your issue is resolved now ?

Let us know for further information.




It has been fixed as mentionted in my previous post.




IP: --   

VIRTUALIZOR support working hours
chirag
Posted on # August 2, 2017, 3:07 pm | Post: 10
Group: Virtualizor Team
Post Group: Elite Member
Posts: 419
Status:
Hi,

Sir glad to know that your issue was resolved.
Let us know if you face any issues.

-----------------------
Virtualizor - VPS Control Panel
Follow us on Facebook
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VIRTUALIZOR support working hours
indy0077
Posted on # August 2, 2017, 3:17 pm | Post: 11
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
Quote From : chirag August 2, 2017, 3:07 pm
Hi,

Sir glad to know that your issue was resolved.
Let us know if you face any issues.



Yes, it has been fixed within a few minutes, but this thread isn't about the issue we got by OS reinstalling.

This thread is about the time you made the first reply - and it was 34 hours, 1 1/2 day. Please read the first post in this thread and forget the issue.

Regards
IP: --   

VIRTUALIZOR support working hours
chirag
Posted on # August 3, 2017, 12:58 pm | Post: 12
Group: Virtualizor Team
Post Group: Elite Member
Posts: 419
Status:
Hi,

Sir sorry for the delay.
We will try to reply fast.


-----------------------
Virtualizor - VPS Control Panel
Follow us on Facebook
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VIRTUALIZOR support working hours
indy0077
Posted on # August 3, 2017, 1:45 pm | Post: 13
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
Quote From : chirag August 3, 2017, 12:58 pm
Hi,

Sir sorry for the delay.
We will try to reply fast.


Is there any deatiled Virtualizor troubleshooting tutorial?

Thanks
IP: --   

VIRTUALIZOR support working hours
chirag
Posted on # August 3, 2017, 1:52 pm | Post: 14
Group: Virtualizor Team
Post Group: Elite Member
Posts: 419
Status:
Hi,

Sir at the moment we do not have troubleshooting tutorial.


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Virtualizor - VPS Control Panel
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