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Poll
Poll Question : How easy do you find sitepad to use to build a website?
Very easy, no real learning needed (2) (20%)
So-so It took me a while to learn, but I am getting better (3) (30%)
Difficult, I have spent a lot of time using help files, reading and experimenting (4) (40%)
Impossible, I really tried, but unfortunately, I had to give up. (1) (10%)

Total Votes : 10




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 Look at WIX, Weebly, Squarespace, Sitepad is not intuitive and needs to work for the client (11 Replies, Read 10249 times)
Nexxterra
Group: Member
Post Group: Newbie
Posts: 9
Status:
I have had a number of clients give up on sitepad because they can not figure things out. I tend to agree with them.
You really need to spend a lot of time to learn how to use this tool and the end user WILL NOT do this.
With so many other options out there the end user must be able to feel comfortable within seconds.
IP: --   

Look at WIX, Weebly, Squarespace
aakash_softac
Group: Softaculous Team
Post Group: Elite Member
Posts: 390
Status:
Hi,

Thank you for your feedback.

We will definitely evaluate this and will make the required changes to make SitePad more intuitive.

If you could PM me your suggestions where it was more difficult to the user we will work on it immediately.

-----------------------
Aakash Gupta
SitePad Developer

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Nexxterra
Group: Member
Post Group: Newbie
Posts: 9
Status:
First, after choosing a template, the user has no idea what to do next. even the options on the left menu are not clear..."Pages" what is that? While languages differ, pages is very vague, "edit pages" "manage pages" etc... this is just ONE example...
Get your spouces, kids or friends to go on and build a site with no help and get some feedback while you guys watch.
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radwebhosting
Group: NOC
Post Group: Newbie
Posts: 31
Status:
On the contrary, we have noticed significant engagement with this software and have been getting little to no support inquiries regarding Sitepad.

Would be nice, though, if there were an owned version so that we could add further customization and not rely upon the Softaculous repository of files. Additionally, the current method of connecting to Softaculous servers each time a client is using the Editor interface could potentially become a resource bottleneck on busier servers if client interactions continue to trend upward.

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RAD WEB HOSTING
KVM VPS
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Nexxterra
Group: Member
Post Group: Newbie
Posts: 9
Status:
radwebhosting, this is the very reason I started this discussion and the poll.
The majority of our clients are end site owners, NOT designers, resellers and hosts, therefore, we find that the Lawyers, veterinarians, painters, artists and others, tend to be less technical and require a very steep learning curve... additionally, they do not have the time or desire to learn as this will never be something they feel they will need often.
We have had a number of people have us change their nameservers to Wix and other sites after they tried this.
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Nexxterra
Group: Member
Post Group: Newbie
Posts: 9
Status:
also rad, can you post a link to a few sites that you have built or a client has built using Sitepad? It would be interesting to see how far your clients have went.
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radwebhosting
Group: NOC
Post Group: Newbie
Posts: 31
Status:
Nexterra,

It would seem as though your clients could use a service in-between their websites and your hosting service, such as a web development agency. In this case, the Sitepad software is probably not right for your business, nor is any other "do-it-yourself" site builder.

You could probably significantly increase the utility your brand provides to these types of clients by partnering with an agency that provides web design, development services, and offering these professional services alongside the web hosting service. I would imagine your monthly billing for these clients would favor you a lot better than an instant-website, self-service SaaS.

The clients with which we have targeted with this service were all known to have some level of experience in website administration, development, or other digital services. Given the vast differences between your white-collar offline professionals and our web-proficient digitally-versed user base, there is no wonder we are experiencing such different results with the same software.

Regarding posting the end-results of our clients' work, we do respect our users' privacy and will not post any of their information online.

I did start playing with an old web hosting domain for kicks, but please do not base your opinion of this software on this website, as I spent a very minimal 10 minutes using it and have no creative skills to speak of :)

http://mrhostingspace.com

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RAD WEB HOSTING
KVM VPS
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alons
Group: Administrator
Post Group: Super Member
Posts: 2249
Status:
Quote From : Nexxterra August 24, 2017, 1:47 pm
radwebhosting, this is the very reason I started this discussion and the poll.
The majority of our clients are end site owners, NOT designers, resellers and hosts, therefore, we find that the Lawyers, veterinarians, painters, artists and others, tend to be less technical and require a very steep learning curve... additionally, they do not have the time or desire to learn as this will never be something they feel they will need often.
We have had a number of people have us change their nameservers to Wix and other sites after they tried this.


Hi,

Is it possible for you to post what are the difficult areas your users are facing ?
Is it the editor or the page manager, etc ?
That feedback will help us improve.

Regards

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For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

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Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 4253
Status:
Quote
Additionally, the current method of connecting to Softaculous servers each time a client is using the Editor interface could potentially become a resource bottleneck on busier servers if client interactions continue to trend upward.


You can be rest assured we will be adding more editor servers when need be. Our current servers are powerful enough to handle the several thousands of more users. Once the servers are utilized to 80% of capacity we will be adding new editor servers.


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gregoryopera
Group: Member
Post Group: Newbie
Posts: 17
Status:
I haven't used these other websites, so I can't compare to them... But I do find SitePad relatively easy to use.

Sure, there's a slight learning curve - but I don't think it's too steep and I feel most users should be able to pick it up pretty quickly... Of course, the flip side to my argument is that I'm pretty technical, so maybe my opinion is biased (I'm pretty comfortable with HTML - I only really use SitePad because I just don't have the time to stuff around with code).
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monarobase
Group: Member
Post Group: Newbie
Posts: 14
Status:
I agree that SitePad it not as intuitive as the SAAS tools mentioned above.

1) the translation to French isn't complete about 40 to 50% is currently in english.

2) the bug with needing to be able to select a new site without first having to choose a theme hasn't been completly fixed yet.

How to reproduce :
When you first arrive it says "You are editing example.org" and you can edit it, but once you have edited it this bar disapears and when you click on "Change site", Then on "Add" it says "You must first choose a theme". You half fixed this bug with the bar but still haven't completly fixed it.

3) A lot of the themes don't work well on wide browsers (when you expand them to 2580px large (browser on 27" iMac monitor) some themes look strange.

4) side section's button's still don't fit on buttons in side menu in French, it's better but the text still overflows to sometimes 4 lines. (grid image gallery, social network buttons and social network medias all jump to 3 or 4 lines).

5) it's gloably quite difficult to find where to edit some things.

For example I enable the theme "Factory". Let's say I want to edit the default content in the header. The natural thing to do seems to be to click on it. This does nothing.

Then as a more advanced user (you have already lost beginner users here) I select header in the pages list.
I can now move the Mail Us @, Great Industrial and 123 Main Steet elements but when I click on them I don't see where to edit the text. After a few minutes I notice that you don't force the scroller to show and that I can scroll down to edit the text.

https://www.dropbox.com/s/gg31vofkzn8x059/Screenshot%202019-02-01%2021.10.39.png?dl=1

Here again you have lost an intermediate user.

I then want to change the icon, and have to search in english. I search house, find nothing, have to search home. There is no way to scroll through icons and you have to guess the correct english word.

I then decide I need 4 columns at the top, not 3. I click on an existing element and try to right clik. Nothing. So I then try to resize the 3 existing without success. I then click on what looks like a duplicate button in the Service zone, it hides the service zone. and finally I notice a duplicate button in the top menu. I managed to duplicate a column, nice ! but you have to learn about that button, it's not obvious untill you have used it once.

6) Contextual menus and keyboard shortcut's are non existant. I deleted something by mistake and couldn't find how to cancel it. CTRL + Z or CMD + Z didnt' work, and I could see any undo button. I also tried right clicking multiple times and there was not right click menu.

SitePad is definitely a good tool. There are alot of very nice things about it. I think it's my favourite tool among all existing cPanel WYSIWYG website creators. It feels extremely close to being great, but it's not quite there, it needs to be easier to use for beginner users. It should have almost no learning curve and everything should be obvious.

IP: --   

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Nexxterra
Group: Member
Post Group: Newbie
Posts: 9
Status:
suggestion for the development team:
Have a few developers choose any site on the internet NOT created in sitepad, Then have them (using sitepad) attempt to duplicate a few pages of their chosen website.
This exercise forces them to use the sitepad in a way that would be more like a user would.
As it stands, the developers are familiar with the product and only work within what they know... duplicating a page will show the weaknesses of sitepad firsthand.
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