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 I can't get into the dashboard (1 Replies, Read 783 times)
triplej3372
Group: Member
Post Group: Newbie
Posts: 1
Status:
I just recently reactivated my name.com webhosting and went to the sitepad builder link there. I had used sitepad the last time I had built my website and wanted to rebuild it with the same theme. I was having a terrible time trying to get into the dashboard through cPanel. I went directly to the Sitepad website and purchased a year for the premium level so that I could access the theme that I had used. Once I got the emails from sitepad showing my license and activation keys, I was finally able to get into the dashboard. This has now changed. I can no longer get into the dashboard and now I'm stuck with a half-finished website that is already published. I don't know what to do. Can anyone help? I'm not completely dumb, so I know that there needs to be a proper log-in and password, but I never saw an area to put anything like that in. Also, I can see my license key but sitepad doesn't see it except as an end user license and I can't add it or use it to get to the dashboard.
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I can't get into the dashboard
Nisarshaikh
Group: Softaculous Team
Post Group: Newbie
Posts: 11
Status:
Hi,

Sorry for the inconvenience caused.

Are you saying the site is not present in the Dashboard Overview tab that you created? If yes, it seems that site entry is missing in the .softaculous/installations.php due to this it is not visible in the Overview tab. You need to insert the site details then you will not face the issue.

If you are still encountering an issue, you can open a support ticket in the SitePad with the link https://sitepad.deskuss.com/open.php our support staff will help you.
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