Posted By: Brijesh on August 25, 2016, 2:41 pm | Post: 1 |
Hi,
Sorry for the delay. We did receive a confirmation from cPanel team that it is a bug in Easy Apache 4 causing the /usr/bin/php-cli binary to go missing causing this issue. They will release a fix soon. The internal case number in cPanel for this issue is EA-4753 and once it is fixed it will be listed in their changelog here : https://documentation.cpanel.net/display/CL/Change+Logs We will let you know as soon as the issue is fixed from cPanel side. cPanel team has also provided a workaround for this issue which is to downgrade the EasyApache version by executing the following command twice : ======================= # yum downgrade -y ea-php-cli ======================= At the moment, cPanel servers are updating to: ======================= ea-php-cli.x86_64 0:0.0.6-4.4.2.cpanel ======================= So, running the command once downgrades it to this version: ======================= ea-php-cli.x86_64 0:0.0.6-4.4.1.cpanel ======================= And running the command a second time downgrades it to the working version: ======================= ea-php-cli.x86_64 0:0.0.6-3.3.1 ======================= Sorry for the inconvenience caused. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: grabacontroller on August 25, 2016, 11:44 pm | Post: 2 |
Ok. Thank you!
----------------------- Hello. |
Posted By: joelpeterson on October 21, 2016, 1:47 pm | Post: 4 |
Hey guys we had this same problem so we updated like you said but now we get this when we try to do an install
Oops...the connection was lost http://screencast.com/t/WzytFv3njLi And then this... http://screencast.com/t/v1tKnkaeaQc2 It just sits there. What could be causing a reset? (It's not a slow or bad Internet connection) |
Posted By: joelpeterson on October 21, 2016, 1:50 pm | Post: 5 |
Also it is immediate after we click the install button |
Posted By: Brijesh on October 24, 2016, 10:49 am | Post: 6 |
Hi,
Extremely sorry for the delay. Can you please open a support ticket with us so that we can check this issue for you : https://www.softaculous.com/support/ ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: joelpeterson on December 8, 2016, 5:31 pm | Post: 7 |
Hi guys I would like to bring this issue back up. We put in a support ticket but you asked us to provide WHM/Cpanel access or server access and we just can't do that per our company security policies.
Again this is the issue we are having when we go to install Wordpress Oops...the connection was lost http://screencast.com/t/WzytFv3njLi And then this... http://screencast.com/t/v1tKnkaeaQc2 It just sits there. What could be causing a reset? (It's not a slow or bad Internet connection) Can you give us some advice on how to trouble shoot this or is there a resolution? We are running the latest versions. |
Posted By: Brijesh on December 19, 2016, 7:27 am | Post: 8 |
Hi,
Sorry for the delay in response. Did you make any changes to the Softaculous filter/hook file recently ? This could happen if the hook file has some syntax errors. I have also sent you some debugging instructions in your support ticket. Edited by Brijesh : December 19, 2016, 7:30 am ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |