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 Debugging "The installation package could not be found!" (7 Replies, Read 10954 times)
T.C.
Group: Member
Post Group: Newbie
Posts: 2
Status:
I have a shared account with Green Geeks. I am using Softaculous to install Rukovoditel. I get the error "The installation package could not be found!". What does that mean and who can fix it? 1) Green Geeks, 2) Softaculous, 3) Rukovoditel, or 4) me.

-TC
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Debugging "The installation package could not be found!"
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Hi,

Please open a support ticket with us so that we can check this for you :
https://softaculous.deskuss.com/

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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Debugging "The installation package could not be found!"
joelivan93
Group: Member
Post Group: Newbie
Posts: 1
Status:
Same happen to me, i bough cpanel license (i'm using contabo) and i cant install WP cuz i have the same msg  :-(
IP: --   

Debugging "The installation package could not be found!"
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Hi,

Please open a support ticket with us so that we can check this for you :
https://softaculous.deskuss.com/

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Debugging "The installation package could not be found!"
blackrangersoftware
Group: Member
Post Group: Newbie
Posts: 3
Status:
Twice the question was asked and yet not answered.
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Debugging "The installation package could not be found!"
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Quote From : blackrangersoftware February 14, 2021, 8:28 pm
Twice the question was asked and yet not answered.

Hi,

There could be two reasons for this issue :
1. The permission for Softaculous binary is incorrect. This can be fixed by executing the following commands as ROOT :
https://www.softaculous.com/docs/admin/repair-binary-utility/

2. Your server is unable to communicate with Softaculous servers.
Please make sure your server is able to fetch files from our mirror servers mentioned here :
https://www.softaculous.com/docs/admin/system-requirements/#system-requirements

If you still face this issue we require access to your server to debug further hence we ask for opening a support ticket as you can submit your server login details securely via our support ticket portal :
https://softaculous.deskuss.com/


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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Debugging "The installation package could not be found!"
lg1209
Group: Member
Post Group: Newbie
Posts: 1
Status:
Hi, I have the same error. I cant install any script

I tried repairing the binary with the command.

I also tried to ping the mirrors and everything works fine supposedly, but I still have the same problem.


IP: --   

Debugging "The installation package could not be found!"
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Hi,

We will need to check further regarding this.

If you can open a support ticket with us we can check this for you :
https://softaculous.deskuss.com/

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

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