Softaculous

Topic : can't backup my files.

Posted By: fernado_loa on May 23, 2016, 7:53 am

i can't backup my website files using webuzo backup.

log says : This User is not permitted to run the script !

please help me

Posted By: nikhil89 on May 23, 2016, 1:09 pm | Post: 1

Hi,

Can you check whether the Webuzo ACL has been enabled on your server. You will find the above setting at Webuzo Admin Panel -> Settings -> Webuzo ACL.

This could be the reason for the above error. If you still face the issue please open a support ticket here, along with your root details:
https://www.softaculous.com/support/

Please let us know if you still face the issue. We will be happy to help you.

Posted By: fernado_loa on May 23, 2016, 6:39 pm | Post: 2

when i enabled Webuzo ACL , then it log me outs from the panel and ask me to login with my root password , hen i logged in and when i opened any other page it automatically log me out and ask me to login again and again!

Posted By: fernado_loa on May 23, 2016, 8:06 pm | Post: 3

above problem was solved by

service webuzo restart

Posted By: nikhil89 on May 24, 2016, 5:57 am | Post: 4

Hi,

We are glad to know that your issue has been resolved.

In regards to the Webuzo ACL, you had to check whether the same is disabled. If you enable Webuzo ACL, then only root user will be able to login into the Admin Panel.

Please let us know if you need any further information. We will be happy to help you.

Posted By: fernado_loa on May 25, 2016, 1:52 pm | Post: 5

no enabled the Webuzo ACL , still i can't take backup so i submited a ticket on support and they told me that they will contact me when they identify the exact problem which cause!

i am expecting a new update fix!

Posted By: fernado_loa on May 25, 2016, 1:55 pm | Post: 6

Support told me :

"the utility is not able to idenify the 'MY_USER_NAME' as the default webuzo user and that is why you are getting the error.

For the time being, I have taken a backup using SSH with root user using the following command:
/usr/local/emps/bin/php /usr/local/webuzo/cli.php --webuzo_backup --backup=1 --type=home"

Posted By: webuzo_manager on May 26, 2016, 12:06 pm | Post: 7

Hi fernado,

We have identified the issue and will be releasing a fix in coming few days.

Until then you can use the CLI utility.

Edited by webuzo_manager : May 26, 2016, 12:07 pm

Posted By: fernado_loa on May 27, 2016, 8:49 am | Post: 8