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 OsTicket script Update Issue (1 Replies, Read 12039 times)
peopleinside
Group: Member
Post Group: Super Member
Posts: 1140
Status:
Maybe founded an issue
in Webuzo update Osticket process.

I recently update OsTicket from Webuzo and the file /include/client/footer.inc.php of OsTicket was replaced. The footer file and maybe also the header file /include/client/header.inc.php should not be replaced

because user will loose customization on thoose file


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OsTicket script Update Issue
nikhil89
Group: Softaculous Team
Post Group: Elite Member
Posts: 467
Status:
Hi Marco,

This is not a bug in Webuzo. The OsTicket wiki on upgrade can be found here:
http://osticket.com/wiki/Upgrade_and_migration#Upgrade

As per the wiki, we need to replace all the files with the new files except for the ost-config.php file.

Hence the Webuzo does the same as mentioned in their wiki. If you've customized your osTicket installation, you will need to port the changes to the new version following a successful upgrade manually.

Please let us know if you need any further information. I will be happy to help you.
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