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 Can't install anything (2 Replies, Read 1709 times)
sparek
Posted on # August 2, 2026, 1:46 pm
Group: Member
Post Group: Working Newbie
Posts: 77
Status:
When I try to install any script in Softaculous, I get:

Could not make the query numbered : 5
MySQL Error No : 1115
MySQL Error : Unknown character set: 'utf8'
IP: --   

Can't install anything
sparek
Posted on # August 2, 2026, 1:55 pm | Post: 1
Group: Member
Post Group: Working Newbie
Posts: 77
Status:
Appears to only be affecting Softaculous on DirectAdmin.

There's no logging, that I can find, that would help lead to any type of resolution.
IP: --   

Can't install anything
alons
Posted on # Today at 10:33 am | Post: 2
Group: Administrator
Post Group: Super Member
Posts: 2283
Status:
We are sorry for the inconvenience caused. Can you please open a ticket with us or email us at support@softaculous.com ? We will check this ASAP.

Regards

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For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

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