General Support (Softaculous) https://www.softaculous.com/board/index.php?fid=16 <![CDATA[Virtualizor Other Install]]> https://www.softaculous.com/board/index.php?tid=13873&tpg=1#p41262
Quote From : icp77 February 19, 2018, 9:29 pm
I want to make a query, I have a server installed with hyperv, it works normally, the problem is that I have a 4 port switch, and my isp provider provides me with 1 ip public per port, which must be anchored to a mac.


With this limitation, I had to place additional network cards to the server, in order to enable an ip and a mac on each vps.


Currently it works, but I want to give an administration panel to each client of the vps, this case is 3, since the first ip uses the server where the vps is hosted.


My query is that if I acquire this software, I will occupy the 4 ip's, or I must assign an ip to the software admin.


Thanks for your reply.
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Mon, 19 Feb 2018 21:31:52 GMT https://www.softaculous.com/board/index.php?tid=13873&tpg=1#p41262
<![CDATA[Virtualizor Other Install]]> https://www.softaculous.com/board/index.php?tid=13873&tpg=1#p41261 I want to make a query, I have a server installed with hyperv, it works normally, the problem is that I have a 4 port switch, and my isp provider provides me with 1 public per port, which must be anchored to a mac.


With this limitation, I had to place additional network cards to the server, in order to enable an ip and a mac on each vps.


Currently it works, but I want to give an administration panel to each client of the vps, this case is 3, since the first ip uses the server where the vps is hosted.


My query is that if I acquire this software, I will occupy the 4 ip's, or I must assign an ip to stop the software.


Thanks for your reply.]]>
Mon, 19 Feb 2018 21:29:02 GMT https://www.softaculous.com/board/index.php?tid=13873&tpg=1#p41261
<![CDATA[Debian 9]]> https://www.softaculous.com/board/index.php?tid=13872&tpg=1#p41260
I contacted my host because there was no Debian 9 template. They said that the control panel people control the temples which I believe is Softaculous. The templates are missing Debian 9 which has been out since June 2017.

Can someone see to this please?]]>
Mon, 19 Feb 2018 20:54:25 GMT https://www.softaculous.com/board/index.php?tid=13872&tpg=1#p41260
<![CDATA[Hello Guys.. i need Windows 7 Template please]]> https://www.softaculous.com/board/index.php?tid=13871&tpg=1#p41259 i need windows 7 template for Virtualizor panel
please is there anyone have it?
Thank you.
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Mon, 19 Feb 2018 20:10:11 GMT https://www.softaculous.com/board/index.php?tid=13871&tpg=1#p41259
<![CDATA[curl]]> https://www.softaculous.com/board/index.php?tid=13866&tpg=1#p41255
Quote From : radwebhosting February 17, 2018, 1:08 am
Have you tried using a FQDN for your hostname rather than server IP? You can use the free Let's Encrypt to install Domain Validated SSL. Then curl error should be resolved.


the Curl errors seems to have resolved itself, the problem I have now is that I can't ssh/sftp into a VPS on the added server, even though I can create one from the master.]]>
Sat, 17 Feb 2018 13:36:32 GMT https://www.softaculous.com/board/index.php?tid=13866&tpg=1#p41255
<![CDATA[curl]]> https://www.softaculous.com/board/index.php?tid=13866&tpg=1#p41253 Sat, 17 Feb 2018 01:08:37 GMT https://www.softaculous.com/board/index.php?tid=13866&tpg=1#p41253 <![CDATA[curl]]> https://www.softaculous.com/board/index.php?tid=13866&tpg=1#p41248 ]]> Fri, 16 Feb 2018 13:15:53 GMT https://www.softaculous.com/board/index.php?tid=13866&tpg=1#p41248 <![CDATA[curl]]> https://www.softaculous.com/board/index.php?tid=13866&tpg=1#p41240
Code
The following errors were found :
Could not make curl call to the slave server


I ran curl https://SLAVE_IP:4085 and this is the output (changed SLAVE_IP for my own)

Code
curl: (60) Peer certificate cannot be authenticated with known CA certificates
More details here: http://curl.haxx.se/docs/sslcerts.html

curl performs SSL certificate verification by default, using a "bundle"
of Certificate Authority (CA) public keys (CA certs). If the default
bundle file isn't adequate, you can specify an alternate file
using the --cacert option.
If this HTTPS server uses a certificate signed by a CA represented in
the bundle, the certificate verification probably failed due to a
problem with the certificate (it might be expired, or the name might
not match the domain name in the URL).
If you'd like to turn off curl's verification of the certificate, use
the -k (or --insecure) option.
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Thu, 15 Feb 2018 22:40:39 GMT https://www.softaculous.com/board/index.php?tid=13866&tpg=1#p41240
<![CDATA[DNS format for VPSs]]> https://www.softaculous.com/board/index.php?tid=13861&tpg=1#p41226
Quote From : wolke February 14, 2018, 12:27 pm
ONE per field !

You may noticed the orange "plus" sign below the field...



Am I stupid??? Sometimes is hard to think easy :D

Thank you!!!
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Wed, 14 Feb 2018 13:23:39 GMT https://www.softaculous.com/board/index.php?tid=13861&tpg=1#p41226
<![CDATA[Some Friendly Advice Regarding Support]]> https://www.softaculous.com/board/index.php?tid=13836&tpg=1#p41225
Quote From : onehostcloud February 5, 2018, 4:46 am
Hello Softaculous,

Firstly I can say that you have a wonderful product which we are very happy to have added to our exiting cloud platform.

After being a Virtualizor customers for only less than 2 weeks there appears to be a number of issues which from someone that has been involved with a number of IT companies over the past 20 years I feel you need to read this and take a step back a listen.

Reading through forum posts you can see how many customers are dissatisfied with your support. This is the easiest of issues to fix and if you resolve this one small issue I can assure you that your business will improve significantly and customer satisfaction will also.

As you no doubt are aware 99% of customers rely on your product to host production virtual machines and when something goes bang in the night it is expected that we can reach out to you for support anytime day or night. I know that currently your support is not 24/7 and I am not sure if you have advertised this but for a company that provides software for production systems this should be provided as standard and not simply support during business hours in India. I know that there may be a cost issue for not having a budget to pay for staff around the clock but here is a simple fix for that......increase the price of Virtualizor. $90 per year per server is very very cheap and the only ones that will complain about any increase are those that use Virtualizor for hosting VMs in their basement. Those of us that literally have thousands of customers ( we have only just started migrating ours )  paying $90 per year is nothing and I am certain that other hosting provider will feel the same. I personally would pay double if this meant that we can access 24/7 support. With many perople in India wanting a job I know that finding staff ( and training them ) would be an easy task.

To give you an example - we purchased yet another annual licence as we added another server to our cluster and yet after 10 hours the trial licence has not been updated. We received one response 9 hours ago stating it will update in the next cron or we could run the cron manually or press refresh....well we did all those things and there was no change. I had replied to the ticket stating this and 8 hours later still no response. FYI our licenec expires today to I hope for your sake the VM hosted on that host do not turn off.

Anyway I digress. Our experience with support has been average at best. We had Jevin who provided support due to a custom image that was not resizing and he did try his best to resolve and in the end stated that the latest version was needed for the latest Debian image which is coming out in the next update. We are still waiting and receive no update except when we request it. This in my view is unacceptable and if you had a proper ticketing system you would be prompted to reply to open tickets and provide customers with updates.

Secondly you should update your documentation as I find many relying on forum posts and when support staff respond they do not reply with the solution so the forums are mostly of not use. In addition to this there is no documentation regarding what each feature does. The small thing matter and if your customers need to trawl through forum posts to find an answer to a solution when detailed documentation could resolve this then you will find your support tickets lowering and this in turn will give you time to focus on improving Virtualizor.

Virtualizor is a fantastic product ( did I say that already ? ) and we envisage that we will move all our VMs to virtiualizor which we will need about 10 licences but we are hesitant in moving 7000 virtual machines when if something does go wrong we are left to fend for ourselves. We have since engaged a thrid party Virtualizor support company but honestly we should not need to do this.

All myself and many other ask is to seriously review the above and listen to your customers as if you change your support methodologies and move to 24/7 support you will find that many will not leave to use SolusVM and you will then become known as the company that provides superior support and hence gain SolumVM customers as it is support that people want about all else. 

Keep us the great work with the product and I am hopeful that the 20 minutes spend here does not fall on deaf ears.  :D





Thank you for this great post!!! Hoply this will "wake up" Virtualizor owners and their support staff to turn your recommendations to be a reality.

Regards
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Wed, 14 Feb 2018 12:50:52 GMT https://www.softaculous.com/board/index.php?tid=13836&tpg=1#p41225