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 I am appauled at the lack of a support thought the ticket system!, The control panel is still unusable (5 Replies, Read 1329 times)
II-Neutron
Group: Member
Post Group: Newbie
Posts: 25
Status:
I have been asking for support for a crippled webuzo control panel for 11 days now (Sept 22nd)

My first request said this:

Quote
"I turned on the wp theme. Now it is stuck on that theme and the theme has broken icons and the javascript opens up the admin panel in anther browser window but displays nothing."

response I got was:

Quote
"Extremely sorry for the late reply and inconvenience caused."

This was the last request I sent: (ip address and credentials redacted)
------------------------------------------------------------------------------------------------------------------------------------

Quote
I have renewed my webuzo license. The control panel is still
unusable. I must migrate today. THANK YOU FOR YOUR PROMPT ATTENTION AND
FIX.
Please see the attached screen shot.

https://000.000.000:2003/sess35eRO8T9Wyh9usiC/index.php?act=wpcentral

^^it is stuck on this and clicking on options is a javascipt void. The control panel is broken when I tried out wpcentral.

Server info:

https://000.000.000:2003
Webuzo control panel login info:
user = xxx
passwrd = xxx

linux server account with sudo (ubuntu server 16.04)

User  = xxxx
passwd =xxxx


Please I need this remedied ASAP.

with kind regards,

John

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This is the response:

Quote
"Hi,

wpCentral is not supposed to run on Webuzo panel. We are not
sure why you are getting wpCentral theme option. wpCentral is currently
hosted only on our server at https://panel.wpcentral.co. If you want to manage your WordPress websites using wpCentral, you can use the same by following all the documentations here: https://wpcentral.co/docs


Also, in order to check why you are getting the license error when you
access wpCentral via your webuzo panel, we require your server root
details. Please provide us with the same to debug the issue.

Awaiting your response."


You require root when the user credentials I supplied have sudo and are the ones used for installing and managing webuzo?

^^Maybe Plesk is my solution, or maybe cPanel is.

How do I escalate a ticket request to some one who can comprehend what my support request is?


IP: --   

I am appauled at the lack of a support thought the ticket system!
II-Neutron
Group: Member
Post Group: Newbie
Posts: 25
Status:


How do I escalate a ticket request to some one who can comprehend what my support request is?
IP: --   

I am appauled at the lack of a support thought the ticket system!
punit
Group: Softaculous Team
Post Group: Working Member
Posts: 113
Status:
Hi,

This is a Webuzo Control Panel bug. wpCentral plugin theme folder was left in Webuzo earlier versions due to which issue had occurred. We have deleted folder from your server and we have added code to delete that folder in Webuzo upgrade.
Sorry for the inconvenience caused to you.

In future if you do not get reply please PM me I will look into it immediately.


Edited by punit : October 4, 2019, 9:14 am

-----------------------
Regards
Punit Varia
Script Packaging Head
IP: --   

I am appauled at the lack of a support thought the ticket system!
II-Neutron
Group: Member
Post Group: Newbie
Posts: 25
Status:
The panel is now functional in that I can click and use the functions again. Thanks for the support
There is still one issue and it may relate the bug as per your citing it in your last post.

The text link menu that is usually found on the top left of the Webuzo control panel.

"PHP      JavaScripts      PERL      Java      Python  Apps"

IP: --   

I am appauled at the lack of a support thought the ticket system!
II-Neutron
Group: Member
Post Group: Newbie
Posts: 25
Status:
Quote From : II-Neutron October 5, 2019, 11:34 pm
The panel is now functional in that I can click and use the functions again. Thanks for the support
There is still one issue and it may relate the bug as per your citing it in your last post.

The text link menu that is usually found on the top left of the Webuzo control panel.

"PHP      JavaScripts      PERL      Java      Python  Apps"


"PHP      JavaScripts      PERL      Java      Python  Apps"

^^This is missing from within the end user control panel. There is only one user that is the admin account.
IP: --   

I am appauled at the lack of a support thought the ticket system!
Dhanya
Group: Softaculous Team
Post Group: Working Member
Posts: 194
Status:
Hi,

>>^^This is missing from within the end user control panel.
We have checked your Webuzo panel and we found that the text link menu "PHP      JavaScripts      Java      Python      Apps" is being displayed properly on Webuzo enduser panel. We found that you have enabled "Disable PERL Scripts" option in Webuzo admin panel -> Settings -> General -> under "Disable Features for End users" section because of which Perl link is missing from the Webuzo enduser panel top left menus. You will have to disable the "Disable PERL Scripts" option in order to display Perl link.

>>There is only one user that is the admin account.
Webuzo is a single user control panel hence you can view only one user other than 'root'.

Let us know if you face any issues further.
IP: --   

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