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 Blesta auto updater, Blesta update and edit icon only give blank page (3 Replies, Read 9252 times)
goatladylee
Group: Member
Post Group: Newbie
Posts: 5
Status:
We have two servers  one we use for testing,  one we use for live accounts.
Both are configured the same  and both have Softaculous 5.9.1 installed


On one domain  we have two Blesta installs - that have been working and the sites themselves are working.  But today we found that the update process fails,  just gives a blank page.  And more interesting - the edit icon (pencil)  gives a blank page also.  the backup Icon works.


Installations of other software on the same domain  does not have the edit icon issue,  and updates  work.


The live server  with the same Blesta version installed -  the edit icon  goes to the normal page.  We have not tried the updater yet as we need to test on the dev server first.


I have had our server guys monitor while we try to update  and the are not seeing any errors during the process. 


Any suggestions?


Thanks
IP: --   

Blesta auto updater
goatladylee
Group: Member
Post Group: Newbie
Posts: 5
Status:
an update -  we manually applied update to one of the sites.  Softaculous recognizes the newer version and as us to click to update the info and that worked and the edit icon opens the correct page.

The other testing site,  trying to use the auto updater,  still fails.
Again these are on the same domain, but installed in different subfolders.  Both previously worked for many updates over several years. 

We remain mystified.

IP: --   

Blesta auto updater
punit
Group: Softaculous Team
Post Group: Working Member
Posts: 238
Status:
Hi,

Can you open support ticket with us with server credential. So we can  check what is causing issue.

You can open support ticket here : https://softaculous.deskuss.com/open.php


-----------------------
Regards
Punit Varia
Script Packaging Head
IP: --   

Blesta auto updater
goatladylee
Group: Member
Post Group: Newbie
Posts: 5
Status:
HI,  we found the issue finally and fixed.  Something somewhere had change the php.ini

the php.ini  settings are not having the ";" at the end of each line, once that was corrected all worked well.

No support ticket needed with you -  we think it was only on our end.

Regards
Lee
IP: --   

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