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 VPS Problems & Lack of Support, I have VPS problems and no support agents helping (2 Replies, Read 5784 times)
dcthost
Posted on # November 29, 2017, 2:57 pm
Group: Member
Post Group: Newbie
Posts: 1
Status:
Hi,


I put in a ticket 3 days ago and 2 days ago Virtualizor support agents stopped replying to me. I've lost clients since then because naturally no one wants to have a broken VPS. If I cannot find a reply I will have to give up with Virtualizor all together which will be a shame.


So my issue is this:
Some of my VPS's are showing this: https://i.imgur.com/IbpgRDA.png once they've been setup and also say there was an error in setting the root password when I try to change the password. This is on a BRAND NEW VPS so the client hasn't even accessed it yet.

This is on a KVM VPS using Windows Server 2016. The users cannot even login as it says the password is incorrect. The only way they can access their VPS is via VNC.
IP: --   

VPS Problems & Lack of Support
indy0077
Posted on # November 29, 2017, 7:18 pm | Post: 1
Group: Member
Post Group: Working Newbie
Posts: 90
Status:
Unfortunatelly have to second - SUPPORT RE-ACTION TIMES ARE HORRIBLE!!!
IP: --   

VPS Problems & Lack of Support
Bla2e
Posted on # January 10, 2018, 3:53 pm | Post: 2
Group: NOC
Post Group: Newbie
Posts: 11
Status:
Hello,

Its not a problem of Virtualizor. It might be a template issue.

You can install Windows via ISO and give it to your client.

For us, Virtualizor support has always been helpful and on time. I don't know how you find them "slow".
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