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 No Installations Found, Scan says no installations found (7 Replies, Read 8324 times)
jemetos
Group: Member
Post Group: Newbie
Posts: 2
Status:
Hi

Would be great if someone could help, please.

Even though there is a list of WordPress installations  - apps. these are out of date and some have been removed etc.

When I do an import/scan  - I get no installations found. 

How do I start again - get a full list of current installs and delete any old records.

Many thanks


IP: --   

No Installations Found
jemetos
Group: Member
Post Group: Newbie
Posts: 2
Status:
Should I remove all installations and add them again? So that the right ones show in the App list?
IP: --   

No Installations Found
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5640
Status:
Hi,

You can delete the following file from your account :
.softaculous/installations.php

or rename it to installations.php.bak

and then use the scan option to import the installations into Softaculous.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

No Installations Found
callaghan22
Group: Member
Post Group: Newbie
Posts: 2
Status:
Quote From : Brijesh September 16, 2021, 10:10 am
Hi,

You can delete the following file from your account :
.softaculous/installations.php

or rename it to installations.php.bak

and then use the scan option to import the installations into Softaculous.


Hi, I had the same problem and renaming that file initially works.
But once I see my installation listed, when clicking to go to the wordpress manager it suddenly disappears again and a new installations.php file is generated.
New scan is enable to find the installation.

Any suggested workaround?
Thanks!
IP: --   

No Installations Found
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5640
Status:
Quote From : callaghan22 June 3, 2022, 9:52 am
Quote From : Brijesh September 16, 2021, 10:10 am
Hi,

You can delete the following file from your account :
.softaculous/installations.php

or rename it to installations.php.bak

and then use the scan option to import the installations into Softaculous.


Hi, I had the same problem and renaming that file initially works.
But once I see my installation listed, when clicking to go to the wordpress manager it suddenly disappears again and a new installations.php file is generated.
New scan is enable to find the installation.

Any suggested workaround?
Thanks!

Hi,
Sorry for the delay in response.

Can you please open a support ticket with us so we can quickly check this.


-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

No Installations Found
tedsites
Group: Member
Post Group: Newbie
Posts: 5
Status:
I get that when I am using a free version of softaculous.  One I subscribe to the plain the problem gets solved.
IP: --   

No Installations Found
callaghan22
Group: Member
Post Group: Newbie
Posts: 2
Status:
Quote From : Brijesh June 13, 2022, 10:48 am
Quote From : callaghan22 June 3, 2022, 9:52 am
Quote From : Brijesh September 16, 2021, 10:10 am
Hi,

You can delete the following file from your account :
.softaculous/installations.php

or rename it to installations.php.bak

and then use the scan option to import the installations into Softaculous.


Hi, I had the same problem and renaming that file initially works.
But once I see my installation listed, when clicking to go to the wordpress manager it suddenly disappears again and a new installations.php file is generated.
New scan is enable to find the installation.

Any suggested workaround?
Thanks!

Hi,
Sorry for the delay in response.

Can you please open a support ticket with us so we can quickly check this.

Hi! Brijesh, thanks for your answer. I opened a support ticket after some time from that post and received a wonderful assistance by the Softaculous team.
As stated by tedsites the license was not activated by our hosting provider, and once done everything worked.
IP: --   

No Installations Found
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5640
Status:
Glad to know your issue was resolved.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

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