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 FTP Error (5 Replies, Read 2584 times)
maiainternet
Group: Member
Post Group: Newbie
Posts: 16
Status:
Along with my previous issue websites can't be published.

FTP Credentials error.

The firewall has been opened for the eu server with no joy. What should be the path for the ftp user? As directadmin defaults to /home/<username>

maybe it's linked to the SSL issue?

Thanks

Dave
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FTP Error
maiainternet
Group: Member
Post Group: Newbie
Posts: 16
Status:
I may have found the reason - sitepad is trying to connect with an unknown user (sitepad4Klmmbo5)

a semi-random username it appears as it used a different one for another account.
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FTP Error
aakash_softac
Group: Softaculous Team
Post Group: Elite Member
Posts: 455
Status:
Hi,

It is not linked with the SSL issue.

We create a random username with sitepad as prefix so that we can publish the Site when SitePad is unable to find FTP account details using DirectAdmin API.

Please open a support ticket with us so we can debug the issue for you
https://www.softaculous.com/support/

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Aakash Gupta
SitePad Developer

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FTP Error
maiainternet
Group: Member
Post Group: Newbie
Posts: 16
Status:
Thanks,

Will do  ;-D
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FTP Error
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 4345
Status:
Hi,

As per our discussion via support ticket the Home directory of the user was a symlink to another path causing the issue.

We have made the changes in our files to read the realpath of the symlink and it works fine on your server.

This patch will be included in the next version of SitePad.

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SitePad Website Builder
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FTP Error
maiainternet
Group: Member
Post Group: Newbie
Posts: 16
Status:
Thanks,

yes it works perfectly,

many thanks!
IP: --   

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