Softaculous

Topic : Database Not Created / WHMCS / Softaculous / WP

Posted By: studio57designs on March 24, 2013, 5:58 pm

Hello,

We had our system up and running on a different server. But, we've moved to a new VPS and now I'm having an issue.

1. When I run WHMCS through an order, the order is created, the account is setup on the server and all files seem to be good.

2. But, I am getting this message on the confirmation page - from the debug: The following errors occured :
a:1:{i:0;s:54:"Could not open the Configuration File .htaccess";}

3. The database is not being created.

What am I doing wrong?

Thanks,
Louise

Posted By: Brijesh on March 25, 2013, 6:42 am | Post: 1

Hi,

Sir it seems that the package is not downloaded properly on your server. Which script are you facing the issue with ?
Please delete the script package on the destination server.
For eg: If you are using WordPress delete :

Code
/var/softaculous/wp/

and then execute the CRON command :
http://softaculous.com/docs/Immediate_update

Also if you still face the issue please execute the following command on your server :

Code
root> chmod -R 0755 /var/softaculous/

Edited by Brijesh : March 25, 2013, 6:43 am

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: studio57designs on March 25, 2013, 11:51 pm | Post: 2

Brijesh,

I executed both commands on the server and that did not fix the problem. I am still getting the same message:

The following errors occured : a:1:{i:0;s:54:"Could not open the Configuration File .htaccess";}

I will open a support ticket if you need access. Let me know. We are supposed to go live with the site tomorrow or Wednesday.

Louise

Posted By: Brijesh on March 26, 2013, 5:15 am | Post: 3

Hi,

Sir please open a support ticket with the root details of the server and the WHMCS admin account details we will resolve it asap.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: studio57designs on March 26, 2013, 8:10 pm | Post: 4

I opened a ticket earlier today #282018

Thank you,

Louise

Posted By: Brijesh on March 28, 2013, 5:25 am | Post: 5

Hi,

Sir the support team has resolved your issue.
The issue was because you were configuring an empty .htaccess file.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool