I was facing a problem just in MySQL service. When I contacted them just for troubleshooting on Skype one of their team member delete everything. Now my database are gone.
I was not expecting this and I did not get backup of my website.
Now I am trying to contact them from the last three days and they ignoring me.
The issue was occurred due to use of mariabd and mysql both together , as per our skype session we have restored your database and made your site working.