Here's my information - same issue.
Quote From : mypchost December 27, 2014, 12:53 am I too am experiencing the same issue. I don't think it "best suited" for customers, who search the support forum to "open a support ticket so we can do it for you". We are searching for an answer, and it would be a VERY BIG HELP to actually SEE an answer, not "open a support ticket and we will do it for you".
Can you PLEASE post an answer so WE CAN DO IT!?!? Some guidance, perhaps even a screenshot or an FAQ article, etc. Something other than "open a ticket", especially when support takes so long to reply!!
Thank you.
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