Welcome Guest. Please Login or Register  


You are here: Index > Webuzo > Bugs > Topic : BUG in the Backup will make database to be loosed



Threaded Mode | Print  

 BUG in the Backup will make database to be loosed (5 Replies, Read 7717 times)
peopleinside
Group: Member
Post Group: Super Member
Posts: 1118
Status:
Hi,
I have done a Live Helper CHat Backup by using Backup tool of Webuzo.

I cannot remeber if My Live Helper Chat was imported or installed directly BUT when I create the backup and removed or edited the Live Helper Chat database, while try to resume from Webuzo backup I discovered there are no datanase backup so I loosed the backup, loosed live helper chat configuration thanks to Webuzo.

I have the backup right now listed in the Webuzo but as I download IT or try to resume there are no database backup.

I was sure to can resume the backup and now I have loosed all configuration about my custom live helper chat.

This should be indaged by you and fixed.


-----------------------
:angel:
PeopleInside
- Webuzo User -
Chat with me in real time or Open a Private Ticket
Free Limited Support
IP: --   

BUG in the Backup will make database to be loosed
peopleinside
Group: Member
Post Group: Super Member
Posts: 1118
Status:
If now i try to backup Live Helper Chat i can see in the backup page is not listed the database admin user and database but no warning who alert me to be carefull because there are something wrong: webuzo is unable to read database of Live Helper Chat so i loosed all configuration my backup Webuzo backup has no sense without dabase so i loosed all my data.

This should not happen! If Webuzo is unable to find a database and the install has database should alert with a very red and big message to the user because the backup will include only the directory without database so is not a true backup.


-----------------------
:angel:
PeopleInside
- Webuzo User -
Chat with me in real time or Open a Private Ticket
Free Limited Support
IP: --   

BUG in the Backup will make database to be loosed
peopleinside
Group: Member
Post Group: Super Member
Posts: 1118
Status:
So thanks to your backup i was sure I have the right backup and now discover backup made by Webuzo made me loose my Live Helper Chat because without database I lost everyting.

Just only the backup of the directory not is userfull.

Also now I have resumed from a manual backup I cannot edit and add database information to the Live Helper Chat installation showed by webuzo , If i try to remove this will remove the Live Heper Chat Webuzo and so cannot remove for do after import... because if I remove all is removed.

You should fix and make more safe backup. Backup is a good things but this time the backup made by Webuzo was very wrong and I was not informed Webuzo not made backup of database because for Webuzo Live Helper Chat is not connected to the database!


-----------------------
:angel:
PeopleInside
- Webuzo User -
Chat with me in real time or Open a Private Ticket
Free Limited Support
IP: --   

BUG in the Backup will make database to be loosed
husain_bhala
Group: Webuzo Team
Post Group: Working Newbie
Posts: 64
Status:
Hi Marco,

Did you modify the installation database name or password for which Webuzo could not take a dump of the same ?

If database is not found for an installation which does have one, an error should be reported.

I will check the same and let you know.


Edited by husain_bhala : February 19, 2016, 7:12 am
IP: --   

BUG in the Backup will make database to be loosed
peopleinside
Group: Member
Post Group: Super Member
Posts: 1118
Status:
Quote From : husain_bhala February 19, 2016, 7:00 am
Hi Marco,

Did you modify the installation database name or password for which Webuzo could not take a dump of the same ?

If database is not found for an installation which does have one, an error should be reported.

I will check the same and let you know.
Hi,
I think I never changed the database password or username. Due an update of live helper chat who are bugged and I am waiting for the fix i downgrade the installation by replacing folder file with previous version, after that i entered into database and removed all data because of an issue but not changed database user and password.

When i was made backup of Live Hlper chat before remove the content of the database I was sure backup was done fully.. no warning has been showed to me so when i resumed the installation I have loosed all data as I have no more database.

This is a very dangerous situation.
Now also if i look at the live helper chat can see there are no database info. This should generate a warning red big warning... but nothing is showed.




-----------------------
:angel:
PeopleInside
- Webuzo User -
Chat with me in real time or Open a Private Ticket
Free Limited Support
IP: --   

BUG in the Backup will make database to be loosed
peopleinside
Group: Member
Post Group: Super Member
Posts: 1118
Status:
NOW i have removed the installation by followinf that guide and by unckeking only folder box at the top as there are no database info and no red warning

http://softaculous.com/docs/How_to_remove_a_installation

and impoted again the installation now all works... but if you cannot understand and solve why in the backup also in the live helper install script page are no showed any warning.. you should add a check: datanase must always be present.

If database info is missed from Webuzo a warning should be showed in red well visible and maybe send a notification also via email.

If user not know about this and make beckup are sure the backup was done successfully and miss the database was not backupped.


-----------------------
:angel:
PeopleInside
- Webuzo User -
Chat with me in real time or Open a Private Ticket
Free Limited Support
IP: --   

« Previous    Next »

Threaded Mode | Print  



Jump To :


Users viewing this topic
1 guests, 0 users.


All times are GMT. The time now is October 17, 2017, 8:43 pm.

  Powered By AEF 1.0.8 © 2007-2008 Electron Inc.Queries: 11  |  Page Created In:0.193