Softaculous

Topic : DNS Records deleted

Posted By: Vario on August 27, 2015, 9:13 am

Guys,

this is third ar fourth time today.
I found all my added DNS and MX records in zone editor are deleted.

I'm with webuzo for a many years and didnt faced such of problems previously.
Is it bug or whatever?

Posted By: nikhil89 on August 28, 2015, 9:01 am | Post: 1

Hi,

Can you please open a support ticket here, so that we can check the issue for you:
http://softaculous.com/support/

Posted By: Vario on August 28, 2015, 4:04 pm | Post: 2

already did

Posted By: valley on September 7, 2015, 6:20 pm | Post: 3

Did you add/delete any domain or modify nameserver after making the changes ?

Could you share the steps to replicate the issue to help us assist you faster and better ?

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Posted By: Vario on October 30, 2015, 6:40 am | Post: 4

Hi,
It happened again tonight.

I've just edited one entry, and today morning found that all DNS records, including MX are gone away.

Posted By: nikhil89 on October 30, 2015, 6:50 am | Post: 5

Hi,

Can you please open a support ticket here, with root details of your server, so that we can check the issue for you:
http://softaculous.com/support/

Posted By: Vario on October 30, 2015, 8:15 am | Post: 6

the ticket #264788 is already created previously.
I've just updated it.

Posted By: nikhil89 on October 30, 2015, 1:43 pm | Post: 7

Hi,

Our developers are checking your ticket and shall reply you soon.