Softaculous

Topic : WHMCS - Configure Product Error

Posted By: BilligerHost on June 17, 2023, 2:12 pm

Hello,

Despite when I goto Servers, and test connection, this works fine. In the Admin when I configure the product, it downloadloads all my plan information from virtualizor. However, whenever you try to purchase a VPS, the client enters their hostname, root password etc, click continue and receive the following error:

Please correct the following errors before continuing:
Connection error.

I enabled debugging in WHMCS, and nothing shows up as errors there. thsi happens regardless if a client is logged in or not.

I have tried creating a new product from scratch, and still have the same issue.

Posted By: jevingala on June 19, 2023, 6:39 am | Post: 1

Hi,

Does it works when you try to order from Admin area on WHMCS ?

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Regards,
Virtualizor Team.
http://virtualizor.com/

Posted By: BilligerHost on June 20, 2023, 11:59 pm | Post: 2

Hello,

Yes it works when I manually put in the order under the admin panel in WHMCS. I also contacted WHMCS support and they said they can not assist in any way related to third party modules.

Posted By: jevingala on June 21, 2023, 4:53 am | Post: 3

Hi,

It must be a database error which must be failing to register the order.

Does it generates a new order when trying from Client Center ?
If its a fresh setup then did you tried using new WHMCS setup ?

-----------------------
Regards,
Virtualizor Team.
http://virtualizor.com/

Posted By: BilligerHost on June 21, 2023, 10:06 am | Post: 4

Hello,

It can't generate an order because the client can't get the product to add to cart on the configure product page. Should I open a ticket instead?

Thanks.

Posted By: jevingala on June 23, 2023, 11:20 am | Post: 5

Hi,

This does not looks related to Virtualizor.
You can try a new fresh setup or see if any query is failing on existing WHMCS setup.

-----------------------
Regards,
Virtualizor Team.
http://virtualizor.com/

Posted By: sanepiglin on November 17, 2023, 9:56 am | Post: 6

I had some problems. I also talked to WHMCS support, but they told me they couldn't help me with any third-party plugins. gorilla tag

Posted By: chirag on November 29, 2023, 11:36 am | Post: 7

Hi,

Please open ticket with our support portal and we will see if this is from our side or not.

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Virtualizor - VPS Control Panel
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