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 Losing form data, The email that send Contact form data is not sending all fields. (6 Replies, Read 18325 times)
edwalzak@gmail.com
Group: Member
Post Group: Newbie
Posts: 2
Status:
I'm using Pagelayer/PopularFX, the Conceptial theme.

The contact form built into the theme has Name, Email, Subject, Message fields.

However, the email I receive when someone completes the form only includes the message field. I can't seem to find the settings for this form to fix it. Any advice?
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Losing form data
edwalzak@gmail.com
Group: Member
Post Group: Newbie
Posts: 2
Status:
I was able to fix this by going into Contact Form Settings, and for each field I just changed the "Input Field Name" and suddenly the form data appears in my emails.
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Losing form data
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5072
Status:
Glad to know you were able to find the solution for the issue.

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Losing form data
FraGar
Group: Member
Post Group: Newbie
Posts: 1
Status:
Hello! I'm having the same problem, and I also changed the "Input Field Name" as you suggested, but I'm still not getting the data. Can I ask what you changed the Field Name to? And did you add that name anywhere else?

Thanks!
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Losing form data
kipyegon
Group: Member
Post Group: Newbie
Posts: 1
Status:
@FraGar, Was your issue solved. I had the same thing and I just managed to solve it . As @Edwalzak mentioned, it has to do with the "Input field name" field.  Below each element in the contact form, eg Name. Click the element on the Pagelayer contact form and a drop drown list will show. Change Input field from the default "Fieldname" to something unique like Name. Do this for all your elements in the contact form then save your changes. You should now be able to get all the details in the email.
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Losing form data
RadStudio
Group: Member
Post Group: Newbie
Posts: 2
Status:
Is the submitted information stored anywhere
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Losing form data
AsadBaig
Group: Pagelayer Team
Post Group: Newbie
Posts: 17
Status:
Quote From : FraGar January 19, 2021, 2:19 am
Hello! I'm having the same problem, and I also changed the "Input Field Name" as you suggested, but I'm still not getting the data. Can I ask what you changed the Field Name to? And did you add that name anywhere else?

Thanks!


Hi
@FraGar, we regret the innocence caused,
Kindly follow below documentation and tutorial to correctly configure your contact form widget
Documentation => https://pagelayer.com/docs/pagelayer-pro-widgets/contact-form/
Tutorial => https://youtu.be/-gR_VeOTxRo

@RadStudio, the submitted data is directly sent to the email address you specify when configuring the contact form.

If still facing issue then open a support ticket on below link
https://pagelayer.deskuss.com/

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Warm regards,
Asad
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