Topic : A 50X error occurred

Posted By: on January 13, 2019, 6:37 am

i cannot access to my Webuzo admin panel and i got A 50X error occurred

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i tried to reboot server via ssh and service webuzo restart

Stopping php-fpm: php-fpm is stopped
Stopping nginx: Done...
Starting php-fpm: [13-Jan-2019 10:01:41] ERROR: [pool users] cannot get uid for user 'soft'
[13-Jan-2019 10:01:41] ERROR: FPM initialization failed
Starting nginx: Done...

also the soft user is not exist in my VPS

please help me here 

Posted By: Dhanya on January 15, 2019, 7:00 am | Post: 1

From the error it seems that system user 'soft' is missing. Adding the system user and restarting the webuzo service will resolve your issue.

Let us know if you face any issues further.

Posted By: shoaljumper on May 11, 2020, 5:51 pm | Post: 2
adding the soft user back corrected this problem for me as well, but how could this happen? how could the user be deleted in the first place? Also now it seems my password for the login to both panels is no longer being accepted and my email is marked as invalid, what gives?

Posted By: shoaljumper on May 11, 2020, 5:56 pm | Post: 3
additionally, changing the users password from ssh via passwd is not allowing me to login either, wtf?

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