Users can't access /webmail

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Users can't access /webmail, Unable to load webuzo user! (5 Replies, Read 365 times)

RemarkableCloud	# June 6, 2025, 10:12 pm
Group: Member Post Group: Newbie Posts: 3 Status:	Hi All! When an end user attempts to log in to webmail using domain/webmail or hostname:2003/mail, they receive the error message "Unable to load webuzo user!" Logs don't show anything relevant, but the error message appears to be generated from usr/local/webuzo/web/enduser/mail/plugins/webuzo/soft2fa/soft2fa.php file It was working fine a day ago. Do you have any ideas about how to fix it? Thank You! ----------------------- RemarkableCloud Managed Cloud Servers - Cloud Reseller - Cloud Hosting - Business Email
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Users can't access /webmail

gallina_xd	# June 7, 2025, 1:23 pm \| Post: 1
Group: Member Post Group: Newbie Posts: 2 Status:	i'm having the same problem, it started today out of the blue.
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Users can't access /webmail

gallina_xd	# June 7, 2025, 1:32 pm \| Post: 2
Group: Member Post Group: Newbie Posts: 2 Status:	Sir, we have executed the cron command (/usr/local/emps/bin/php /usr/local/webuzo/cron.php), and webmail access and login are now working successfully.
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Users can't access /webmail

RemarkableCloud	# June 7, 2025, 1:44 pm \| Post: 3
Group: Member Post Group: Newbie Posts: 3 Status:	Quote From : gallina_xd June 7, 2025, 1:23 pm i'm having the same problem, it started today out of the blue. I did it yesterday and didn't work, but today it's working again, looks like the cron rolls back some files I'm glad it's working, and thank you ----------------------- RemarkableCloud Managed Cloud Servers - Cloud Reseller - Cloud Hosting - Business Email
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Users can't access /webmail

shivam	# June 7, 2025, 3:59 pm \| Post: 4
Group: Member Post Group: Newbie Posts: 1 Status:	/usr/local/emps/bin/php /usr/local/webuzo/cron.php Works today ! I had customers complaining since 3 days of the error! Suggestion to support - please run an update option and patch as soon as possible for all servers and users or an OTA update to all clients who may be affected. Almost every 2 months Im facing issues with webmail errors.
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Users can't access /webmail

surajmore	# June 10, 2025, 8:55 pm \| Post: 5
Group: Webuzo Team Post Group: Working Newbie Posts: 68 Status:	Hi, >>Suggestion to support - please run an update option and patch as soon as possible for all servers and users or an OTA update to all clients who may be affected. Yes sir, we have rolled out an automatic update to fix the /webmail issue, so the issue will be resolved automatically on other servers as well. For quick fix, you can execute the cron command/usr/local/emps/bin/php /usr/local/webuzo/cron.php debug=4
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