Softaculous

Topic : Wordpress Theme Auto Upgrades suddenly failing

Posted By: GavinC on June 4, 2020, 11:29 am

I'm hoping someone can help with this.

In the last few days I've been receiving the below email rather than the usual success one:

Quote

Backup process failed before auto upgrading plugins/theme of your WordPress installation

The backup process of plugins/theme of your WordPress installation has failed. So the auto upgrade plugins/theme process was not performed.
The details are as follows :
Installation URL : [my url]
Error : Could not determine the database prefix

When going into the softaculous interface and looking at my wordpress install I find that I'm able to run regular full backups just fine and can click on the "Upgrade Plugin(s) Now" option and get a success message but clicking on "Upgrade Theme Now" option gives the error: "Could not determine the database prefix".

I tried temporarily changing to the standard Twenty Twenty theme and trying again but the same error appears.

Nothing has changed with this wordpress setup in months. What do I need to do to get this working again?

Thanks in advance!

Posted By: Brijesh on June 5, 2020, 8:13 am | Post: 1

Hi,

Sorry for the inconvenience caused.

We released Softaculous 5.5.2 yesterday which should resolve the issue.

Can you please check if you still face the issue with upgrading plugins ?

If you still face the issue please let us know we will debug further.

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: GavinC on June 5, 2020, 12:09 pm | Post: 2

This all seems fixed now with version 5.5.2.

Many thanks for the super quick fix, I was going mad trying to work out what was wrong!

Posted By: Micke on January 15, 2021, 10:46 am | Post: 3

HiI get this error when using "Import" in the Wordpress module.Softaculous ver 5.3.2.I've recently reinstalled AMPPS 3.8.

Posted By: Brijesh on January 21, 2021, 10:53 am | Post: 4

Hi,

What issue you are facing during Import ?

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool