Softaculous


Topic : Backup not working


Posted By: nigelfish on April 18, 2021, 3:51 am
Hi,

I am trying to backup my osTicket from Softaculous but after a few hours it still says "Backing up database: 95%"

Do you know what could be wrong?

Attached is a screenshot of the settings that I used.

Few other quick questions:

1) where is the defauly backup location?

2) if I install a new version of osT and it does not work, is it easy to restore the previous version from backup?
(Note: the whole point of the backup is to upgrade my osTicket fro, 1.10 - to 1.15)

Thx - Nigel

Posted By: Brijesh on May 14, 2021, 10:20 am | Post: 1
Hi,

Sorry for the delay in response.

Were you able to upgrade to 1.15 ?

If you are still facing the issue please open a support ticket with us :
https://softaculous.deskuss.com/

The default backup location is in your Home directory in your control panel account e.g. /home/USERNAME/softaculous_backups

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