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 Not connecting to MySQL (99 Replies, Read 104477 times)
HostWoot
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I have just installed Softaculous on my VPS and attempted to use it, to make sure everything is working.

When I install phpBB3, it will go through fine, but it does not actually create the database for it.

I then tried to install AEF. It says it "The MySQL Connection could not be established."

I did not see any MySQL related settings to adjust.

Is there anyway to fix this?

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Not connecting to MySQL
HostWoot
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No support? I have tried reinstalling Softaculous, and it did not fix the problem. No matter which script is installed, the database is never actually created. Is there a reason behind this and how would I fix this? I was hoping to offer this to my free hosting clients, but I can't do that if it doesn't work properly.
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Not connecting to MySQL
alons
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Which version of cPanel are you using ?
Could you please make a demo account and PM me the details

Edited by alons : May 27, 2009, 5:39 pm

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Not connecting to MySQL
alons
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I installed AEF and it worked fine:
http://soft.hostwoot.com/AEF/

phpBB Database is created but the SQL is not being imported
it means MySQL import in the BACKEND via SHELL is diabled on your server.
Please enable it and things will work immediately

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Not connecting to MySQL
HostWoot
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I know of at least (could be more) 3 accounts on my server that it is not working properly. No matter what script, no database is created.

Then there is about 2 (could be more) that it works perfectly.

So far it seems random. Some accounts it works on, others it doesn't. Its weird.
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Not connecting to MySQL
alons
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I have PMed you the fix for the accounts
Please reply to the PM

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Not connecting to MySQL
HostWoot
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I applied the changes that you sent me and everything seems to be working now!

Thanks for the help. 
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Not connecting to MySQL
HostWoot
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Sorry to be a pain, but when trying to install Coppermine, the following error comes up:
Quote
The following Errors were found :
           
  • The MySQL Database could not be selected.

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Not connecting to MySQL
alons
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If your database name is too long this error occurs
We will be putting a CHECK for the DB Name length in 1.4 as well

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Not connecting to MySQL
HostWoot
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Thanks, that was definitely the problem.
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Not connecting to MySQL
andrewc117
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Quote From : HostWoot May 25, 2009, 9:33 pm
I have just installed Softaculous on my VPS and attempted to use it, to make sure everything is working.

When I install phpBB3, it will go through fine, but it does not actually create the database for it.

I then tried to install AEF. It says it "The MySQL Connection could not be established."

I did not see any MySQL related settings to adjust.

Is there anyway to fix this?



i am having the same issue. Is there anyway that you could make the fix public?
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Not connecting to MySQL
alons
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I have emailed you the fix.
The 1.4 version will be out soon.
The team is working on that at the moment

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Not connecting to MySQL
brzell
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The MySQL Connection could not be established.

I am having the problem of not creating any data base at all.
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Not connecting to MySQL
brzell
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Help !

It doesn't appear that these scripts are being set up properly. The variables don't appear to be populated with the proper info in the scripts.

function tep_db_connect($server = DB_SERVER, $username = DB_SERVER_USERNAME, $password = DB_SERVER_PASSWORD, $database = DB_DATABASE, $link = 'db_link') {
     
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Not connecting to MySQL
alons
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can you confirm that softpanel.php is there in your softaculous installation
Could you PM me the details of a demo account for me to check

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Not connecting to MySQL
brzell
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Any fix for this yet ?
I also PM you yesterday
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Not connecting to MySQL
Fluccs
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Posts: 30
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Ive noticed when we try and do any script installs the databases arent setup or populated so noe of the scripts work

using cPanel 11.24.4-C36167 - WHM 11.24.2 - X 3.9

any ideas?
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Not connecting to MySQL
HostWoot
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Here are the files alons had sent to me to fix the database problems that I had. These files reside in /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser

BACKUP THESE FILES BEFORE REPLACING THEM
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Not connecting to MySQL
alons
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Quote From : Snowman June 25, 2009, 8:01 am
Ive noticed when we try and do any script installs the databases arent setup or populated so noe of the scripts work

using cPanel 11.24.4-C36167 - WHM 11.24.2 - X 3.9

any ideas?


Could you please PM me the details of a demo account ?

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Not connecting to MySQL
alons
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Quote From : brzell June 23, 2009, 9:37 pm
Any fix for this yet ?
I also PM you yesterday


I am unable to open your URL from my place forsome reason.
Can you PM me the IP

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Not connecting to MySQL
alons
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Your server denies all access through HTTP. Here is the response when it tries to create a Database:

HTTP request failed! HTTP/1.1 401 Access Denied

Hence Databases are not being created.
Are you running some FireWall ?

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Not connecting to MySQL
brzell
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What country are you in or better yet,  your IP address.

Thanks
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alons
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I have a variable IP and I am in India.

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Not connecting to MySQL
Fluccs
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Quote From : alons June 26, 2009, 11:33 am
Your server denies all access through HTTP. Here is the response when it tries to create a Database:

HTTP request failed! HTTP/1.1 401 Access Denied

Hence Databases are not being created.
Are you running some FireWall ?


ive pm'd you root access and client access to one of our servers.
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alons
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Its now working.

I added your own IP to the Firewall Allow Section


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Not connecting to MySQL
brzell
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I have White listed India......I did a re-insatll and still refuses to connect or create databases....Fantastico works ok thought
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Not connecting to MySQL
alons
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Snowmans installation is working.
Are you different from snowman ?

You will need to allow your own server IP and 127.0.0.1 in the firewall you run

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Not connecting to MySQL
brzell
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add failed: 127.0.0.1 is one of this servers IPs!

Including main server IP



Edited by brzell : June 29, 2009, 1:40 am
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alons
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Can you PM me the details.

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Not connecting to MySQL
Fluccs
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Quote From : alons June 27, 2009, 6:53 pm
Its now working.

I added your own IP to the Firewall Allow Section


Thanks for looking into it for us
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Not connecting to MySQL
alons
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Welcome Snowman

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Not connecting to MySQL
brzell
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I am not snowman and I did PM you ...Still not connecting or creating databases
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Not connecting to MySQL
alons
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Please PM me the root Details.
We will have to clear your IP block list in your Firewall.

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Not connecting to MySQL
Flippy
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I'm also experiencing this problem. It will create the folder with the specified script but it will not import or create the MySQL DB. I will always get something related to the MySQL not being found.
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Not connecting to MySQL
alons
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There are firewalls which cause this issue to occur.
You will need to allow the servers own IP to enable softaculous to create Databases.

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Not connecting to MySQL
SoftDux
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Quote From : alons May 27, 2009, 5:57 pm

phpBB Database is created but the SQL is not being imported
it means MySQL import in the BACKEND via SHELL is diabled on your server.
Please enable it and things will work immediately


Hi,

How do I enable this? So far I've installed Softaculous on 3 servers and have the same problem on all 3 servers. The databases doesn't get created, on any script that I install it on
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Not connecting to MySQL
alons
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Do you have firewalls blocking IP 127.0.0.1
Please allow IP 127.0.0.1

Shell Import is enabled on your servers.
Softaculous uses LOCALHOST to create Databases and hence you need to allow 127.0.0.1

Regards,
Alons

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Not connecting to MySQL
SoftDux
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Why don't you just include the fix in an update so that everyone can get it?
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Not connecting to MySQL
alons
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Sir for this issue the fix has been included already.
Some servers however block IP addrsses with Firewalls even their own IP addresses.
To allow the local IP 127.0.0.1 the Admin has to clear the same.

However we have now started working on a completely different method of connecting to cPanel.
It shall hopefully be added ASAP in 1.8 itself.
However we will need to test it thoroughly before releasing the same.

Regards,
Alons

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Not connecting to MySQL
SoftDux
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Quote From : alons July 15, 2009, 1:15 pm
Do you have firewalls blocking IP 127.0.0.1
Please allow IP 127.0.0.1

I haven't heard of a scenario like this before. Many services will either fail, or give a lot of errors if 127.0.0.1 is blocked. But, why don't you use the main configured IP in cPanel instead?

Quote From : alons July 15, 2009, 1:15 pm

Shell Import is enabled on your servers.


what do you mean by this, and where / how does one fix it?
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alons
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No sir they do block 127.0.0.1.
I have added it and fixed it myself on 2-3 servers.

Mysql daemon has a capability to import local sql files.
Some servers may have Safe Mode ON and that may block PHPs shell_exec function causing a failure.

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Not connecting to MySQL
grabacontroller
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I enabled shell_exec and I am still having this problem. Database Error: Unable to connect to the database:Could not connect to MySQL.

I tried adding this ip to the server ip with csf and it says:
Allowing 127.0.0.1...
add failed: 127.0.0.1 is one of this servers IPs!



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Hello.  :xd:
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vT16
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rlshosting, after enabling shell_exec, did you reinstall the scripts?
If you didn't then you should ;)
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grabacontroller
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I reinstalled the scripts and they give me the same error message.


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Hello.  :xd:
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Not connecting to MySQL
vT16
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Enabling shell_exec did do the trick for us.
Did you restart httpd after enabling shell_exec?
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alons
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RLS could you please provide me a dummy account to see the error.

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Not connecting to MySQL
grabacontroller
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PM sent.


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Hello.  :xd:
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alons
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file_get_contents() function of PHP is not working.
we tried with CURL and things were working but CURL is very slow.

Please check why file_get_contents() is not working.
It should be working as allow_url_fopen wrapper is on.
But its not working.
Please check with cPanel why file_get_contents() function of PHP is not working


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grabacontroller
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Quote From : alons July 19, 2009, 6:15 pm
file_get_contents() function of PHP is not working.
we tried with CURL and things were working but CURL is very slow.

Please check why file_get_contents() is not working.
It should be working as allow_url_fopen wrapper is on.
But its not working.
Please check with cPanel why file_get_contents() function of PHP is not working


In php.ini it says: disable_functions = show_source, system, shell_exec, passthru, exec, popen, proc_open,

allow_url_fopen



should I remove allow_url_fopen?



-----------------------
Hello.  :xd:
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alons
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Yes please remove shell_exec and allow_url_fopen

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SoftDux
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allow_url_fopen is a security risk and it's recommended not to enable it, espeacially on shared servers with clients who don't know how to secure their own website.

Is it not possible to use another way to isntall these databases? If I may ask, why do you need allow_url_fopen or CURL? Are the scripts hosted on another server?
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grabacontroller
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I don't think I want to enable these. I know that installatron and fantastico doesn't do this. Any other possible solution?


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Hello.  :xd:
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vT16
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Alons is working on a different method of importing MySQL databases. That should be ready in 2.0 at least, if not earlier.

As I mentioned in a PM to him, it appears to me that Softaculous requires commands that are actually a security risk. I hope that Alons will research and see where he can uses commands that are not security risks. Myself, I'd prefer a slow but secure installation script rather then a script that works fast but requires exploitable commands.

Ah well, let's wait for the release with the new installation script before we complain about security risks. Better judge after we have seen the new version, rather then judge on old versions.
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grabacontroller
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I need alons to contact cpanel. cpanel is asking me something about a path. I really don't know what he means.


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Hello.  :xd:
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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
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allow_url_open is not a Security Risk.
Its just a directive which allows scripts to read WEB Files as it will allow file_get_contents() and other functions to work
Softaculous connects to itself at 127.0.0.1:2082

This directive only allows to read web files and it does not allow access to a servers files by its own.

Enabling allow_url_open is not a Security Breach !
Most servers allow it.

Anyways we will deprecate its use as early as 1.8 and we will add it in 1.8 ourselves.
But shell_exec will still be needed till 2.0


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JCarlin6
Group: Member
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Can somebody send me the fix to this I need it asap please and thank you. If the fix is to remove shell_exec and allow_url_fopen how do i do that?
   
   

Edited by JCarlin6 : August 18, 2009, 5:55 pm
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alons
Group: Administrator
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Sir in version 1.8 onwards this is not required as PHP MySQL functions are used to connect and load a DB.

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JCarlin6
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then why am I still getting this error?
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vT16
Group: Member
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Posts: 42
Status:
Are you sure you're running the lastest version of Softaculous?
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JCarlin6
Group: Member
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100% sure
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alons
Group: Administrator
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Posts: 2280
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Sir we are looking into it and will get back to you soon

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alons
Group: Administrator
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Posts: 2280
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You cpanel license is not active JClarine6

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JCarlin6
Group: Member
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it really is we were just switching servers sorry it should be up now but under a trial license.... we had a full one b4 the switch now we just have to update the ip's with cpanel to get the full version again. Although it still should work as b4
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alons
Group: Administrator
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Posts: 2280
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Ok we will look into it again

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JCarlin6
Group: Member
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Posts: 5
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Thanks EVERYTHING is back up and active except softaculous.
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crimson1
Group: Member
Post Group: Newbie
Posts: 1
Status:
I am having this problem too.

The following Errors were found :

    * The MySQL Connection could not be established.

Anyway to Fix this?
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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
The fix is being worked upon and will be released in a day or two.

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nicosoftmedia
Group: Member
Post Group: Newbie
Posts: 6
Status:
I have no problem with installing phpBB3 :D
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alons
Group: Administrator
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Posts: 2280
Status:
Quote From : JCarlin6 August 21, 2009, 4:38 pm
Thanks EVERYTHING is back up and active except softaculous.

I have PMed you please reply.

-----------------------
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yohanesw
Group: Member
Post Group: Newbie
Posts: 10
Status:
i'm having this mysql error:

Quote
The MySQL Connection could not be established.


it happens with almost every database name i've used, but apparently it works fine on a few database name like these:
- xxx
- xxxx
- shop

now i wonder why, i'm sure this isn't caused by firewall because by changing database name to one of three i've mentioned it could work fine.

any idea what the cause of this?
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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Whats your username on that server.
Is it long ?

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yohanesw
Group: Member
Post Group: Newbie
Posts: 10
Status:
It is cpanel standard, 8 character long
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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Please create a dummy account and PM me the details.

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yohanesw
Group: Member
Post Group: Newbie
Posts: 10
Status:
Quote From : alons September 7, 2009, 7:13 am
Please create a dummy account and PM me the details.


please check your pm now :)
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Kisty
Group: Member
Post Group: Newbie
Posts: 18
Status:
I'm also experiencing this problem while installing XMB.

Is there no FAQ section in Softaculous for the common problems?

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alons
Group: Administrator
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Posts: 2280
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Quote From : BubblecrushWebHost September 7, 2009, 3:42 pm
I'm also experiencing this problem while installing XMB.

Is there no FAQ section in Softaculous for the common problems?


Can you post the exact error.

Regards,
Alons

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Kisty
Group: Member
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So I try to install XMB but it say that




The MySQL Connection could not be established.







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alons
Group: Administrator
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Posts: 2280
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Quote From : yohanesw September 7, 2009, 10:49 am
Quote From : alons September 7, 2009, 7:13 am
Please create a dummy account and PM me the details.


please check your pm now :)


I just installed Dotclear and it was installing without any error.

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yohanesw
Group: Member
Post Group: Newbie
Posts: 10
Status:
Quote From : alons September 9, 2009, 5:23 am
Quote From : yohanesw September 7, 2009, 10:49 am
Quote From : alons September 7, 2009, 7:13 am
Please create a dummy account and PM me the details.


please check your pm now :)


I just installed Dotclear and it was installing without any error.


what database name did you use?

Edited by yohanesw : September 10, 2009, 4:25 pm
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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
dotclear was th DB name I used.

Regards,
Alons

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Kisty
Group: Member
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Status:
I still can't create a board using Softaculous.

The MySQL Connection could not be established.


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SoftDux
Group: NOC
Post Group: Working Member
Posts: 113
Status:
Can you please tell me when this will be fixed?
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yohanesw
Group: Member
Post Group: Newbie
Posts: 10
Status:
Quote From : alons September 11, 2009, 2:04 pm
dotclear was th DB name I used.

Regards,
Alons


please check your PM, i try to install smf and use the database name 'forum' and it still not working
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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Quote From : SoftDux September 11, 2009, 9:14 pm
Can you please tell me when this will be fixed?


It is fixed.
Rudi I tried to email you so many times your is rejecting us.
I have PMed you though

Regards,
Alons

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miketrike
Group: Member
Post Group: Newbie
Posts: 2
Status:
Same problem here, with the exception of using a clustered DB setup for DirectAdmin.

Primary server for data + secondary server for SQL.
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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
In that case what is the MySQL Host ?

Regards,
Alons

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miketrike
Group: Member
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Posts: 2
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Quote From : alons October 26, 2009, 6:38 pm
In that case what is the MySQL Host ?

Regards,
Alons


PM Sent
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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

I have replied.

Regards,
Alons

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dsaunier
Group: Member
Post Group: Newbie
Posts: 19
Status:
FY I this error has happened several times to me when installing wordpress dokuwiki and prestashop: db connexion not established, and/or could not select db.
Apparently it does not occur when very short db names are used, still this is an issue as the error is not very explicit, and on a server like ours hosting many clients we want to use longer, specific db names. Maybe a fix would help.
Regards.

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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
In cPanel this has been restricted to 7 characters now.
Hence we updated scripts which had DB names of 8 characters.
e.g. opencart became ocart

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JFOC
Group: Member
Post Group: Newbie
Posts: 3
Status:
Hello,
I'm getting this problem too. How to fix it ?

Ver 2.7

Thank you

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alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

Please contact our support team and they will help you fix it ASAP.
BTW which panel are you using ?

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
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medi
Group: Member
Post Group: Newbie
Posts: 1
Status:
I have just installed Softaculous on my VPS and attempted to use it, to make sure everything is working.

When I install smf, it will go through fine, but it does not actually create the database for it.

I then tried to install AEF. It says it "The MySQL Connection could not be established."

I did not see any MySQL related settings to adjust.

Is there anyway to fix this?
demo
http://i65.servimg.com/u/f65/15/25/23/89/miss10.png


Edited by medi : June 16, 2010, 2:49 pm
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domainin
Group: NOC
Post Group: Newbie
Posts: 1
Status:
I have also  just installed Softaculous on my VPS and attempted to use it, to make sure everything is working.

When I install word press , it will go through fine, but it does not actually create the database for it.

I then tried to install . It says it "The MySQL Connection could not be established."

our  WHM/Cpanel  11.30.1 (build 4)
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Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Please open a support ticket regarding this issue.

-----------------------
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rjsh
Group: Member
Post Group: Newbie
Posts: 1
Status:
I was backup my data base of my Opencart 1.5.6.4, Then I was install OPencart 1.5.6.4 from Softaculous. after that I import my old database, database successfully updated but no products shown, no customers data or order data shown. so why my database not work?
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Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Quote From : rjsh May 9, 2015, 5:57 pm
I was backup my data base of my Opencart 1.5.6.4, Then I was install OPencart 1.5.6.4 from Softaculous. after that I import my old database, database successfully updated but no products shown, no customers data or order data shown. so why my database not work?


As we per our conversation via support ticket. It looks like you have created the backup of your database manually.


-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Quote From : wtwibowo May 9, 2015, 11:23 pm
Are there any differences installing softaculous between VPS and shared hosting?


You need root details to install Softaculous. If you do not have root access to the server (Shared Hosting) you will have to ask your host to install Softaculous for you.


-----------------------
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NO CSS ON FRONT STORE
davion956
Group: Member
Post Group: Newbie
Posts: 1
Status:
I am using opencart version 1.5.6.4 and in my front store i am seeing only seeing unformatted words ,not seing any  css, can anyone assist plz. for fast contact add me on skype: gadget.trolley or email me gadgetstrolley@gmail.com
IP: --   

Not connecting to MySQL
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5652
Status:
Hi,

Can you please open a support ticket with us :
https://www.softaculous.com/support/

We will check it asap.

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