Softaculous

Topic : No Installations Found

Posted By: jemetos on September 12, 2021, 7:52 am

Hi

Would be great if someone could help, please.

Even though there is a list of WordPress installations - apps. these are out of date and some have been removed etc.

When I do an import/scan - I get no installations found.

How do I start again - get a full list of current installs and delete any old records.

Many thanks

Posted By: jemetos on September 12, 2021, 11:01 am | Post: 1

Should I remove all installations and add them again? So that the right ones show in the App list?

Posted By: Brijesh on September 16, 2021, 10:10 am | Post: 2

Hi,

You can delete the following file from your account :
.softaculous/installations.php

or rename it to installations.php.bak

and then use the scan option to import the installations into Softaculous.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: callaghan22 on June 3, 2022, 9:52 am | Post: 3

Quote From : Brijesh September 16, 2021, 10:10 am

Hi, I had the same problem and renaming that file initially works.
But once I see my installation listed, when clicking to go to the wordpress manager it suddenly disappears again and a new installations.php file is generated.
New scan is enable to find the installation.

Any suggested workaround?
Thanks!

Posted By: Brijesh on June 13, 2022, 10:48 am | Post: 4

Quote From : callaghan22 June 3, 2022, 9:52 am

Quote From : Brijesh September 16, 2021, 10:10 am

Hi,
Sorry for the delay in response.

Can you please open a support ticket with us so we can quickly check this.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: tedsites on June 16, 2022, 11:32 am | Post: 5

I get that when I am using a free version of softaculous. One I subscribe to the plain the problem gets solved.

Posted By: callaghan22 on June 16, 2022, 1:18 pm | Post: 6

Quote From : Brijesh June 13, 2022, 10:48 am

Quote From : callaghan22 June 3, 2022, 9:52 am

Quote From : Brijesh September 16, 2021, 10:10 am

Hi,
Sorry for the delay in response.

Can you please open a support ticket with us so we can quickly check this.

Hi! Brijesh, thanks for your answer. I opened a support ticket after some time from that post and received a wonderful assistance by the Softaculous team.
As stated by tedsites the license was not activated by our hosting provider, and once done everything worked.

Posted By: Brijesh on June 17, 2022, 6:27 am | Post: 7

Glad to know your issue was resolved.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool