Softaculous

Topic : php version issue

Posted By: TakeDat on August 24, 2016, 3:13 pm

I have 5.6 installed but when trying to install wordpress, I got this error:

Required PHP version greater than equal to 5.2.4 AND found version is : Usage: php-cgi [-q] [-h] [s] [-v] [i] [-f ] php-cgi [args...] -a Run interactively -b | Bind Path for external FASTCGI Server mode -C Do not chdir to the script's directory -c | Look for php.ini file in this directory -n No php.ini file will be used -d foo[=bar] Define INI entry foo with value 'bar' -e Generate extended information for debugger/profiler -f Parse . Implies `-q' -h This help -i PHP information -l Syntax check only (lint) -m Show compiled in modules -q Quiet-mode. Suppress HTTP Header output. -s Display colour syntax highlighted source. -v Version number -w Display source with stripped comments and whitespace. -z Load Zend extension . -T Measure execution time of script repeated times.

----------------------------------------------------------------

Any ideas guys? Thanks.

-----------------------
:xd:

http://www.DevBox.pro/

Posted By: Brijesh on August 24, 2016, 3:16 pm | Post: 1

Hi,

We just found out that there is some issue with the latest cPanel's EasyApache4 causing /usr/bin/php-cli binary being deleted. We are in discussion with the cPanel team and we'll let you know once we receive there response and resolve the issue.

We regret the inconvenience caused to you.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: TakeDat on August 24, 2016, 5:28 pm | Post: 2

Ok, noticed, thanks for your quick reply...

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:xd:

http://www.DevBox.pro/

Posted By: TakeDat on August 25, 2016, 11:24 am | Post: 3

Quote From : Brijesh August 24, 2016, 3:16 pm

Any ETA? or path?

-----------------------
:xd:

http://www.DevBox.pro/

Posted By: Brijesh on August 25, 2016, 2:28 pm | Post: 4

Hi,

Sorry for the delay.

We did receive a confirmation from cPanel team that it is a bug in Easy Apache 4 causing the /usr/bin/php-cli binary to go missing causing this issue.

They will release a fix soon. The internal case number in cPanel for this issue is EA-4753 and once it is fixed it will be listed in their changelog here :
https://documentation.cpanel.net/display/CL/Change+Logs

We will let you know as soon as the issue is fixed from cPanel side.

cPanel team has also provided a workaround for this issue which is to downgrade the EasyApache version by executing the following command twice :

=======================
# yum downgrade -y ea-php-cli
=======================

At the moment, cPanel servers are updating to:

=======================
ea-php-cli.x86_64 0:0.0.6-4.4.2.cpanel
=======================

So, running the command once downgrades it to this version:

=======================
ea-php-cli.x86_64 0:0.0.6-4.4.1.cpanel
=======================

And running the command a second time downgrades it to the working version:

=======================
ea-php-cli.x86_64 0:0.0.6-3.3.1
=======================

Sorry for the inconvenience caused.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: mbrother on September 7, 2016, 9:03 am | Post: 5

Hello,

Seem cPanel do not fix this issue :squi:

Posted By: Brijesh on September 16, 2016, 11:08 am | Post: 6

Hi,

Sorry for the delay.

I just checked this issue on our servers with WHM version 11.58.26 and ea-php-cli version ea-php-cli-0.0.6-5.5.1.cpanel.x86_64

and it works fine.

Can you please check if you are using these versions ?

If you are still facing the issue please open a support ticket with us and we will check this for you.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: omniasoft on September 21, 2016, 3:31 pm | Post: 7

hi,
i've the same problem
i did one dowgrade...
CENTOS 7.2 x86_64 kvm – omniasoft WHM 58.0 (build 29)

Posted By: Brijesh on September 22, 2016, 10:06 am | Post: 8

Hi,

cPanel team has released a new version again on 20th September causing this issue again.

We have discussed this with the cPanel team and have finalized that we will release a new version of Softaculous to address this change in behavior by cPanel.

We will release the new version asap.

You can open a support ticket with us and we can apply the patch on your server :
https://www.softaculous.com/support/

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: DreamCatcher on September 22, 2016, 12:35 pm | Post: 9

Quote From : Brijesh September 22, 2016, 10:06 am

How long before this fix would be expected to be pushed to production servers?

Posted By: Brijesh on September 22, 2016, 2:10 pm | Post: 10

Hi,

We will release the new version by the end of this week.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: priya_mittal on September 24, 2016, 1:36 pm | Post: 11

Hi,

We have launched Softaculous 4.8.0 which includes the fix for php version detection issue.

Please execute the following cron command to get the updated package:
/usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php

Should you face any issues, please feel free to contact us.