Topic : Restore did not work

Posted By: TimesArrow on September 25, 2021, 3:26 pm
i'm on Inmotion Hosting moved from VPS1000 to PowerPlan. primary and 3 addon domains got crashed it appears due to W3 Total Cache.
1. sites all uptodate work fine before move to PowerPlan.2. move then 4 sites crash because of W3 and disable them sites appear good.3. i do a softaculous backup on primary domain.4. enable W3 which crashes site.5. softaculous - click Restore and it flashes the progress bar and screen changes in 1/2 second, can't see what happened.
6. the restored primary domain has only front page picture, no menu, no text/data. inmotionhosting techs turn on debug which show dozens of missing tables. IMH says softaculous backup or restore didn't work. (i uploaded to IMH a august softaculous backup which they said they will try to do a manual restore).
in 9 years this is the first time me clicking the softaculous RESTORE button didn't work so i'm concerned what is really happening! does W3 Total Cache puts some of its cache files outside of the WP domain directory so softaculous misses backing them up?

i don't want to post my website names publicly so softaculous can contact me and i will give them to u.

Posted By: haxcop on September 25, 2021, 4:55 pm | Post: 1
Thanks for sharing but you should open a support ticket with the soft team instead to asking publicly
Thats my advise
And… if soft comes preinstalled with Your inMotion account/plan they are the ones to resolve your issues

Hope you sort this out soon

Posted By: TimesArrow on September 27, 2021, 2:53 pm | Post: 2
thanks haxcop, i subbed a ticket. the last time i had an issue with softaculous was 8 years ago and i forgot the procedure. i subbed friday afternoon PST and techs worked on the ticket and complete  23:00 sunday PST. they probably were off on the weekend. very fast service and incredible tech knowledge. i was Softaculous be my customer support for my pc, telephone, appliances, car, router, external harddisks, power company...

Posted By: Brijesh on October 27, 2021, 2:16 pm | Post: 3

Sorry for the delay in response.

I checked your ticket and it looks like our team helped you restore your website.

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