| Posted By: asim_shaikh on June 1, 2016, 5:05 am | Post: 2 |
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Quote Virtualizor support used to reply to tickets within hours and in many
cases in less than hours they would fix the issue. But recently I am facing unbelievable delay in replies! We apologize for the delay and inconvenience caused. I just read your skype conversation and one of our support team member has replied and fixed the issue on your server yesterday. About the backups we will be changing the backup functionality after improving the Migration, we will revamp it in way where the admin has full control over the backup process. Again I apologize for the delay and inconvenience caused. ----------------------- Regards, Virtualizor Team http://www.virtualizor.com |
| Posted By: moka on June 18, 2016, 2:38 pm | Post: 3 |
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Again no reply after 4 hours. Skype is offline too!
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| Posted By: moka on September 11, 2016, 7:14 am | Post: 4 |
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When are you going to fix the support delay? We are running a business here for god sake! If you can not afford support staff, you can charge more for premium support or what ever to fix this crazy delay! I can not wait in Skype for 2 hours to receive a single reply!
[10:48:50 AM] Virtualizor Team: yes sure please provide server access details and also provide vps access details [10:49:05 AM] Virtualizor Team: so that we can check and help you [10:49:33 AM] amin: http://xxxxxxx [10:49:38 AM] amin: root [10:49:39 AM] amin: xxxxxxxxxx [10:49:43 AM] amin: this is the panel itself [10:49:51 AM] amin: and vps is xxxxxxxxxx [10:49:57 AM] amin: now Windows 2008 is installed [10:50:02 AM] amin: password: xxxxxxxxx [10:50:38 AM] amin: http://puu.sh/xxxxxxxxxxx [10:53:43 AM] amin: what do you think? [11:11:36 AM] amin: what happened? [11:18:25 AM] amin: Hello??????????????????????// [11:39:21 AM] amin: ????? [11:39:27 AM] amin: Are you there? |
| Posted By: Argoz on October 7, 2016, 8:01 pm | Post: 5 |
| Have you had an answer from the support? |
