Installation impossible when software requires a PHP extension

Installation impossible when software requires a PHP extension, Installation impossible when software requires a PHP extension (4 Replies, Read 11752 times)

gildas	March 30, 2017, 7:05 am
Group: Member Post Group: Newbie Posts: 3 Status:	Hi, I've got a problem to install some softwares via Softaculous, Especially when the software requires a PHP extension. For example, Prestashop requires the FileInfo extension. This one is present in the phpinfo : The option is checked in the cPanel PHP configuration : But can not install Prestashop : So I contacted softaculous support, He replied that Softaculous uses the Cagefs binary for checking loaded extension. So the module is not loaded. So Softaculous support tells me to contact cPanel support ..... The problem is that until recently Softaculous worked very well and suddenly it no longer works on our two cPanel servers (We have 2 paid licenses since October 2016). I think the problem has appeared since the recent update of Softaculous. Has anyone ever encountered this problem? An idea to solve it? Thank you in advance ----------------------- Cpanel LWS French Hosting Company since 1999
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