Blesta auto updater

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Blesta auto updater, Blesta update and edit icon only give blank page (4 Replies, Read 121113 times)

goatladylee	# October 10, 2022, 4:25 am
Group: Member Post Group: Newbie Posts: 7 Status:	We have two servers one we use for testing, one we use for live accounts. Both are configured the same and both have Softaculous 5.9.1 installed On one domain we have two Blesta installs - that have been working and the sites themselves are working. But today we found that the update process fails, just gives a blank page. And more interesting - the edit icon (pencil) gives a blank page also. the backup Icon works. Installations of other software on the same domain does not have the edit icon issue, and updates work. The live server with the same Blesta version installed - the edit icon goes to the normal page. We have not tried the updater yet as we need to test on the dev server first. I have had our server guys monitor while we try to update and the are not seeing any errors during the process. Any suggestions? Thanks
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Blesta auto updater

goatladylee	# October 11, 2022, 7:27 pm \| Post: 1
Group: Member Post Group: Newbie Posts: 7 Status:	an update - we manually applied update to one of the sites. Softaculous recognizes the newer version and as us to click to update the info and that worked and the edit icon opens the correct page. The other testing site, trying to use the auto updater, still fails. Again these are on the same domain, but installed in different subfolders. Both previously worked for many updates over several years. We remain mystified.
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Blesta auto updater

punit	# November 24, 2022, 11:39 am \| Post: 2
Group: Softaculous Team Post Group: Elite Member Posts: 289 Status:	Hi, Can you open support ticket with us with server credential. So we can check what is causing issue. You can open support ticket here : https://softaculous.deskuss.com/open.php ----------------------- Regards Punit Varia Script Packaging Head
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Blesta auto updater

goatladylee	# November 24, 2022, 4:31 pm \| Post: 3
Group: Member Post Group: Newbie Posts: 7 Status:	HI, we found the issue finally and fixed. Something somewhere had change the php.ini the php.ini settings are not having the ";" at the end of each line, once that was corrected all worked well. No support ticket needed with you - we think it was only on our end. Regards Lee
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Blesta auto updater

Brijesh	# December 27, 2022, 11:36 am \| Post: 4
Group: Softaculous Team Post Group: Super Member Posts: 5842 Status:	Glad to know your issue was resolved. ----------------------- Softaculous Supercharge your WordPress Hosting with SoftWP (10+ WordPress Pro plugins for Free)
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