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 Add UvDesk (11 Replies, Read 2830 times)
peopleinside
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Please can you add UvDesk to customer support app that can be installed?https://www.uvdesk.com/en/opensource/https://github.com/uvdesk/community-skeleton


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PeopleInside  :angel:
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Add UvDesk
peopleinside
Group: Member
Post Group: Super Member
Posts: 1298
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For add this you need add support for PHP Mailparse that currently is not supported in Webuzo.


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Add UvDesk
punit
Group: Softaculous Team
Post Group: Working Member
Posts: 155
Status:
Hi,

We have added UVDesk in Our scripts library :
http://www.softaculous.com/apps/customersupport/UVdesk

>> For add this you need add support for PHP Mailparse that currently is not supported in Webuzo.

Will try to add PHP Mailparse in Webuzo to use UVDesk.


Edited by punit : July 6, 2020, 4:50 am

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Punit Varia
Script Packaging Head
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Add UvDesk
peopleinside
Group: Member
Post Group: Super Member
Posts: 1298
Status:
Hi Punit, thank you very much.
Please let me know when PHP Mailparse will be avaiable so i can start to use UVdesk as I'm having issue with OsTicket that is not responsive and recently is not alerting me of tickets even in a new installation.

I'm waiting to be able to use UVDesk


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PeopleInside  :angel:
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Add UvDesk
punit
Group: Softaculous Team
Post Group: Working Member
Posts: 155
Status:
Hi,

Sure. I will let you know once we add PHP Mailparse.


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Regards
Punit Varia
Script Packaging Head
IP: --   

Add UvDesk
peopleinside
Group: Member
Post Group: Super Member
Posts: 1298
Status:
Quote From : punit July 6, 2020, 4:49 am
Hi,

We have added UVDesk in Our scripts library :
http://www.softaculous.com/apps/customersupport/UVdesk

>> For add this you need add support for PHP Mailparse that currently is not supported in Webuzo.

Will try to add PHP Mailparse in Webuzo to use UVDesk.

I hope PHP Mailparse can be added as quicly you add the UvDesk. What happen if I install from Webuzo? Will get an error?I don't wanna try to not have issue with server  ;-D
As soon will be available I will install and start to use as I'm also in touch with the UvDesk team for try to increase the community support.
If I will be allowed I will give an hands but if I cannot use UvDesk on my Webuzo server will be hard test and use the software and give support to users  :xd:
Thank you very much for adding this amazing help desk. I really need start to use as soon as possible  :D "I can not wait" that moment.


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PeopleInside  :angel:
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Add UvDesk
punit
Group: Softaculous Team
Post Group: Working Member
Posts: 155
Status:
Hi,

In UVDesk we have added check for Mail Parse extension if it's not loaded then it will show error that it requires Mail Parse while installing through Softaculous.

We need to compile all PHP versions with PHP Mailparse. We are working on it. We will notify you once we launch it.

Thanks for your co-operation.


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Regards
Punit Varia
Script Packaging Head
IP: --   

Add UvDesk
punit
Group: Softaculous Team
Post Group: Working Member
Posts: 155
Status:
Hi,

We have added PHP Mailparse in PHP 7.2 and 7.3. You can use UVDesk in Webuzo.

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Regards
Punit Varia
Script Packaging Head
IP: --   

Add UvDesk
peopleinside
Group: Member
Post Group: Super Member
Posts: 1298
Status:
Quote From : punit July 11, 2020, 9:31 am
Hi,

We have added PHP Mailparse in PHP 7.2 and 7.3. You can use UVDesk in Webuzo.

This is a great news! I will try to install immediatly. I have to do something to have PHP Mailparse extension installed?
I will look into. Also see is needed Mysql 5.7 I need to see you released for Centos 8 or need wait this.
Thank you!!!!


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PeopleInside  :angel:
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Add UvDesk
salman
Group: Webuzo Team
Post Group: Working Newbie
Posts: 88
Status:
Hi,

We are working on it to provide 5.7 in centos8, once done we shall update you.


Edited by salman : July 14, 2020, 6:38 am
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Add UvDesk
salman
Group: Webuzo Team
Post Group: Working Newbie
Posts: 88
Status:
Hi,

We have launched the mysql5.7 package for centos8.


Edited by salman : July 16, 2020, 6:22 am
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Add UvDesk
peopleinside
Group: Member
Post Group: Super Member
Posts: 1298
Status:
Hi, thank you for the notification.
Today was very stresfull as for previous day.You told me different time I can upgrade and I was having strong issues with database and server broken.
Today again I spent morning and afternoon with your Webuzo support and found more than one issue.
My website has been down for many hours due to Mysql upgrade issue and also issues on Webuzo, passowrd manager, etc.
Before release an update and say to user is possibile migrate from Mysql 5.6 to Mysql 5.7 please test in your servers.
Now your team has upgraded Mysql to 5.7 but if I need to import this database in a new Webuzo server I will be not able because of issues installing Mysql 5.7
If mysql 5.6 is removed from Webuzo user has to rename a folder in SFTP before be able to install mysql 5.7 and also after installed Mysql 5.7 sucessfully many issues with password manager, phpmyadmin, etc.
Was also unable to import database in Mysql 5.7 also if I followed your instructions.
Me and you loosed a lot of time about this issue and my server was used as test server... this is the impression I have. Why you did not test everything on your side before release and alert about the update?
You should know soon, in febrary Mysql 5.6 will be deprecated, already today some app did not work with Mysql 5.6 because is old but still be the default used by Webuzo.

Im wrong, the default mysql used in Webuzo is Mysql 5.5 that has been deprecated December 31, 2018
User can install without too many issues Mysql 5.6 who is old and will soon be deprecated as well.
Very hard to install Mysql 5.7 without getting errors on phpmyadmin, importing database, password change, etc.
I know now, after a day with Webuzo support that worked on my webserver broken with websites down, will be released fixes but mine server is not a test server so hope in future this will be not happen anymore.
You should / must upgrade software before the end of life come in some month.
The same issue is for openssl 1.1 today not yet released by Webuzo on Centos 8 and the current OpenSSL 1.0 is deprecated , end of life since Jenuary 2020, almost a year.


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PeopleInside  :angel:
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