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 WordPress Manager showing "Database not found" for scanned site (1 Replies, Read 4477 times)
mirafraiyo
Posted on # January 30, 2021, 5:57 pm
Group: Member
Post Group: Newbie
Posts: 1
Status:
I was in the WordPress Manager and noticed that one of my sites has a red "Database not found" button where the green "Up to date" button usually is. When I click it, I can't change any of the settings. When I tried inputting the correct password on the installation details page for that site, it's fixed, but only temporarily. Does anyone have any ideas about what I can do about this?

I'm trying to determine if this issue is a problem with the database, WordPress, or Softaculous. It should be noted that lately, my site has been going down every now and then for short periods of time, which might not be related. Otherwise, the site seems completely fine; I can log in and edit the site without problems, and the site looks and works how it should.
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WordPress Manager showing "Database not found" for scanned site
Brijesh
Posted on # February 2, 2021, 9:15 am | Post: 1
Group: Softaculous Team
Post Group: Super Member
Posts: 5673
Status:
Hi,

The error you mentioned occurs when Softaculous is unable to connect your database. There could be two reasons for the same :
1. Database details are not correct in Softaculous records which can be fixed by editing the details from Edit Installation page :
https://www.softaculous.com/docs/enduser/how-to-edit-an-installation/

However as you said the details are correct this is not the issue in your case.

2. As your said your website goes down some times for a short period. It could be possible when Softaculous tried to connect to the database your sql service was not running properly.

If you still face the issue please open a support ticket with us and we will check this for you :
https://softaculous.deskuss.com/

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